On-Site Support Specialist

1 week ago

Darwin city centre, Northern Territory, Australia Fujitsu Full time
About the Role

The On-Site Technician is a key member of our team, responsible for providing exceptional customer-centric support to our clients. This role involves delivering top-notch technical assistance, ensuring seamless IT operations, and fostering innovation through close collaboration with our clients.

Key Responsibilities
  • Provide on-site support for desktop, infrastructure, and services across multiple technology streams, including hardware, OS, software, networks, servers, and print equipment.
  • Respond to and resolve incidents and service requests within agreed service level agreements (SLAs) and follow Fujitsu's breach reporting process for any failed SLAs.
  • Maintain and refresh customer assets, relocate, deploy, and decommission equipment while ensuring data integrity within the configuration management database (CMDB).
  • Perform routine maintenance and housekeeping of customers' physical infrastructure, including desktop equipment, peripherals, telephony, print devices, and audio-visual conferencing equipment.
  • Manage customer expectations by keeping them informed of case progress and notifying them of any delays.
  • Log and maintain all customer interactions and activities in the correct client IT service management (ITSM) tool.
  • Escalate operational issues promptly.
Requirements
  • Minimum 7 months to 1+ year of experience in supporting end-user devices at level 1+ (remote support experience acceptable).
  • Level 1 and level 2 technical knowledge of hardware and peripherals, including laptops, notebooks, workstations, desktop PCs, printers, media, and audio-visual equipment, BYOD, and mobility.
  • Level 1 and level 2 technical knowledge of desktop and software applications, including Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, antivirus software, and systems support in a small to medium business.
  • A basic understanding and knowledge of Active Directory, Microsoft Exchange, System Center Configuration Manager (SCCM), and End-Point Imaging.
  • Demonstrated entry-level or basic working knowledge of basic IT infrastructure and network equipment, including routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, and Hyper-Converged Infrastructures.
  • Strong verbal and written communication skills, with the ability to articulate technical information to the target audience.
  • Ability to work well within a team, fostering relationships and partnerships.
  • Australian citizenship and a minimum Baseline Australian Federal Government Security Clearance.
Why Fujitsu?

We are an organization that values diversity, equity, and inclusion, promoting a culture of respect and fairness. We strive to bring together a diverse mix of perspectives and talents in an inclusive environment where our people can bring their full selves to work. We call this Be Completely You.

  • We put people first, believing in the power of diversity to drive innovation.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • We have an excellent reputation across the region and globally, with customers trusting us to deliver high-quality services.
  • We offer best-in-class reward and recognition programs, flexible work arrangements, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, every day.

  • Trade Assistant

    2 months ago

    Darwin city centre, Northern Territory, Australia Synaco Global Recruitment Full time

    Job Opportunity: Synaco Global Recruitment is seeking a motivated and reliable Trade Assistant to support our clients' local Darwin projects.About the Role:We are looking for a skilled Trade Assistant to work predominantly on structural remediation and construction sites. As a key member of our team, you will be responsible for providing support to our...

  • On-Site Support Specialist

    2 weeks ago

    Darwin city centre, Northern Territory, Australia Fujitsu Full time

    About the RoleThe On-Site Technician is a key member of our team, responsible for providing exceptional customer-centric support to our clients. This role involves delivering high-quality technical assistance to ensure seamless operations and optimal performance of our clients' IT systems.Key ResponsibilitiesSupport and maintenance of desktop,...

  • Trade Assistant

    2 months ago

    Darwin city centre, Northern Territory, Australia Synaco Global Recruitment Full time

    Job Opportunity:Synaco Global Recruitment is seeking a motivated and reliable Trade Assistant to support our clients' local Darwin projects, working predominantly on structural remediation and construction sites.About the Role:This is a fantastic opportunity to be part of a dynamic team where you'll be working Monday to Friday, 8-12 hours a day, on a project...

  • Advanced On-site Support Specialist

    1 month ago

    Darwin city centre, Northern Territory, Australia Fujitsu Full time

    About the RoleWe are seeking a skilled Advanced On-site Technician to join our team at Fujitsu. As a key member of our support team, you will be responsible for providing technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution, and maintenance.Key...

  • Trade Support Specialist

    1 day ago

    Darwin city centre, Northern Territory, Australia Synaco Global Recruitment Full time

    The OpportunitySynaco Global Recruitment is seeking a reliable and motivated Trade Assistant to join our team in Darwin, working on structural remediation and construction sites.This is a fantastic opportunity to work with a dynamic team, Monday to Friday, 8-12 hours a day, on a project needs basis.Key Responsibilities:Assist tradespeople on siteSupport site...

  • Advanced On-Site Support Specialist

    1 month ago

    Darwin city centre, Northern Territory, Australia Fujitsu Full time

    About the RoleWe are seeking an experienced Advanced On-Site Technician to join our team at Fujitsu. As a key member of our service delivery provision, you will provide technical support activities, including installation, troubleshooting, problem resolution, and maintenance. You will respond to customer inquiries regarding operation and malfunctions, and...

  • Trade Support Specialist

    5 days ago

    Darwin city centre, Northern Territory, Australia Synaco Global Recruitment Full time

    The OpportunitySynaco Global Recruitment is seeking a reliable and motivated Trade Assistant to work on structural remediation and construction sites in Darwin. As a key member of our team, you will be responsible for assisting with various tasks and ensuring the smooth operation of our projects.Key Responsibilities:Assist with site operations and...

  • Trade Support Specialist

    1 month ago

    Darwin city centre, Northern Territory, Australia Synaco Global Recruitment Full time

    The OpportunitySynaco Global Recruitment is seeking a reliable and motivated Trade Assistant to join our team in Darwin, working on structural remediation and construction sites.This is a fantastic opportunity to work with a dynamic team, Monday to Friday, 8-12 hours a day, on a project needs basis.Key Responsibilities:Assist tradespeople on siteContribute...

  • Trade Support Specialist

    5 days ago

    Darwin city centre, Northern Territory, Australia Synaco Global Recruitment Full time

    The OpportunitySynaco Global Recruitment is seeking a reliable and motivated Trade Assistant to work on structural remediation and construction sites in Darwin. This is a fantastic opportunity to be part of a dynamic team where you'll be working Monday to Friday, 8-12 hours a day on a project needs basis.Key Responsibilities:Assist tradespeople on...

  • Trade Support Specialist

    7 days ago

    Darwin city centre, Northern Territory, Australia Synaco Global Recruitment Full time

    The OpportunitySynaco Global Recruitment is seeking a reliable and motivated Trade Assistant to join our team in Darwin. As a Trade Assistant, you will play a crucial role in our clients' local projects, working on structural remediation and construction sites.This is a fantastic opportunity to work with a dynamic team, Monday to Friday, 8-12 hours a day, on...

  • Desktop Support Specialist

    1 month ago

    Darwin city centre, Northern Territory, Australia NEC Corporation Full time

    About the RoleThe Desktop Support Specialist will provide on-site technical support and troubleshooting services to end-users and IT equipment within the organization's environment.The role involves utilizing various support approaches, including direct customer and device interaction, remote access functionality, and the use of enterprise tools to deliver...

  • Desktop Support Specialist

    1 month ago

    Darwin city centre, Northern Territory, Australia NEC Corporation Full time

    About the RoleWe are seeking a skilled Desktop Support Specialist to join our EUC/Desktop Engineering team. As a key member of our team, you will provide on-site support, troubleshooting, and resolution for users and IT equipment within our environment.The ideal candidate will have experience in troubleshooting and maintaining PCs in a Windows environment,...

  • Desktop Support Specialist

    1 month ago

    Darwin city centre, Northern Territory, Australia NEC Corporation Full time

    About the RoleWe are seeking a skilled Desktop Support Specialist to join our EUC/Desktop Engineering team. As a key member of our team, you will provide on-site support, troubleshooting, and resolution for users and IT equipment within our environment.The successful candidate will have a strong background in troubleshooting and maintaining PCs in a Windows...

  • Desktop Support Specialist

    1 month ago

    Darwin city centre, Northern Territory, Australia NEC Corporation Full time

    About the RoleWe are seeking a skilled Desktop Support Specialist to join our EUC/Desktop Engineering team. As a key member of our team, you will provide on-site support, troubleshooting, and resolution for users and IT equipment within our environment.The successful candidate will have a strong background in troubleshooting and maintaining PCs in a Windows...

  • Desktop Support Specialist

    4 weeks ago

    Darwin city centre, Northern Territory, Australia NEC Corporation Full time

    About the RoleWe are seeking a skilled Desktop Support Specialist to join our EUC/Desktop Engineering team. As a key member of our team, you will provide on-site support, troubleshooting, and resolution for users and IT equipment within our environment.The successful candidate will have a strong background in troubleshooting and maintaining PCs in a Windows...

  • Site Manager

    2 weeks ago

    Darwin city centre, Northern Territory, Australia Davies Stewart Full time

    We are seeking a highly skilled and experienced Site Manager to join our team at Davies Stewart in Darwin, Northern Territory. As a Site Manager, you will play a critical role in the successful completion of our construction projects, working closely with the Project Manager to ensure timely, within-budget, and high-quality delivery.Key Responsibilities:•...

  • Site Manager

    3 weeks ago

    Darwin city centre, Northern Territory, Australia DCOH Full time

    {"title": "Site Manager", "description": "Job SummaryWe are seeking a highly skilled Site Manager to join our team at DCOH. As a Site Manager, you will be responsible for coordinating onsite activities, maintaining the construction schedule, and ensuring high-quality workmanship that aligns with overall project goals.Key ResponsibilitiesCoordinate onsite...

  • Site Manager

    3 weeks ago

    Darwin city centre, Northern Territory, Australia DCOH Full time

    Job Title: Site ManagerDCOH is seeking a highly skilled and experienced Site Manager to join our team. As a Site Manager, you will be responsible for ensuring the smooth operation of our construction projects, from coordination and planning to execution and delivery.Key Responsibilities:Project Coordination and Operations: Coordinate onsite activities...

  • Administrative Support Specialist

    1 month ago

    Darwin city centre, Northern Territory, Australia ALPA Full time

    {"title": "Administrative Support Specialist", "content": "About the RoleWe are seeking an experienced and highly skilled Administrative Support Specialist to join our Enterprise Division team. As a key member of our team, you will provide comprehensive administrative support to the General Manager, ensuring the smooth operation of our diverse businesses.Key...

  • Administrative Support Specialist

    1 month ago

    Darwin city centre, Northern Territory, Australia CLM Sleep Co. Pty Ltd Full time

    About UsCLM Sleep Co. Pty Ltd is a reputable sleep apnea solutions provider based in Adelaide, with a strong presence in South Australia, the Northern Territory, Victoria, and Queensland. Our company is committed to delivering high-quality sleep apnea diagnosis and treatment services, working closely with leading sleep scientists and respiratory physicians...