Customer Service Director

7 days ago


Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $120,000
Customer Care Team Leader

We're seeking an experienced leader to oversee our Customer Care team, ensuring outstanding customer experiences through hands-on management and coaching.

Key Responsibilities:
  • Lead the Customer Care team in delivering exceptional customer service.
  • Manage customer queries, orders, returns, and escalations across multiple channels.
  • Oversee complex issues, guaranteeing timely and effective resolution.
  • Analyse customer feedback, implementing strategies to enhance service quality.
  • Embed a customer-centric mindset within the team, promoting our company values.
About This Role

As a seasoned leader, you'll balance hands-on service delivery with strategic guidance, driving customer satisfaction and business success. If you have 2-3 years of experience in a customer-facing role, strong leadership abilities, and excellent communication skills, this could be the perfect opportunity for you.

Requirements
  • Demonstrated leadership experience with a track record of guiding and supporting teams.
  • Strong understanding of business operations and adaptability to evolving team needs.
  • Proven ability to identify and implement process improvements.
  • Excellent written and verbal communication skills.
What We Offer

In this dynamic environment, you'll find opportunities for growth and development, as well as the chance to make a real impact on customer satisfaction and business outcomes.



  • Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $130,000

    Job Title:Customer Service DirectorJob Summary:We are seeking an experienced Customer Service Director to lead our Liquor Customer Service Team. The successful candidate will oversee all functions across Australia, working closely with the Customer Experience Manager and two direct reports.Key Responsibilities:Lead a team of over 20 customer service...

  • Director,

    2 weeks ago


    Brisbane, Queensland, Australia Queensland Police Service Full time $90,000 - $120,000 per year

    The Strategic Policy and Legislation Branch forms part of the Policy and Performance Division, which comprises several areas all reporting to the Executive Director. You will lead and manage a range of high-quality corporate services to the Queensland Police Service, including high level advice and support to the Executive Director, Policy and Performance...


  • Brisbane, Queensland, Australia Children's Health Queensland Hospital and Health Service Full time

    OverviewDirector, Health Information Services at Children's Health Queensland Hospital and Health Service (CHQ HHS).As Director, Health Information Service, you will manage the effectiveness, efficiency and quality of health information services for CHQ HHS, including Clinical Records management, clinical data management, Corporate Records management,...


  • Brisbane, Queensland, Australia Children's Health Queensland Hospital and Health Service Full time

    OverviewDirector, Health Information Services at Children's Health Queensland Hospital and Health Service (CHQ HHS).As Director, Health Information Service, you will manage the effectiveness, efficiency and quality of health information services for CHQ HHS, including Clinical Records management, clinical data management, Corporate Records management,...


  • Brisbane, Queensland, Australia beBeeAdministration Full time $90,000 - $120,000

    Job Title:Administrative Services DirectorAbout the RoleThis senior leadership position plays a vital role in the management team, providing effective leadership and direction to administrative staff. The Administrative Services Director is responsible for overseeing operational aspects of front office, reception, switchboard, and admissions area.Key...


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    **The core capability requirements for this role are**:- Provide high level professional secretarial services to the Executive Director (and other senior officers in the region) including word processing, diary management, organising meetings, meeting minute taking and preparing itineraries.- Liaise on behalf of the Executive Director with a range of people...


  • Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Customer Service Manager Opportunity">This is an exciting opportunity for a Customer Service Manager to join our team. The ideal candidate will have experience in leading and developing customer service teams, with a strong focus on delivering exceptional customer experiences.The Customer Service Manager will be responsible for overseeing the daily...


  • Brisbane, Queensland, Australia beBeeCustomerExperience Full time $85,000 - $105,000

    We are looking for a skilled Customer Experience Director to lead our team and create a positive impact on our customers.Job DescriptionWe are seeking an experienced professional to oversee the customer experience across all touchpoints, ensuring that every interaction is exceptional. The ideal candidate will be able to drive business growth through...


  • Brisbane, Queensland, Australia beBeeCommunication Full time $100,000 - $115,000

    Customer Service LeadKey to delivering exceptional customer service across Australian and New Zealand operations is our Customer Service Manager.Responsibilities:Act as a liaison between internal departments and external customers, ensuring accurate and timely communication.Maintain quality and safety standards in line with legislation and...


  • Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000

    Leadership RoleThe ideal candidate for this position will be a highly motivated and experienced customer service professional, responsible for leading our team at the depot. This is a full-time leadership role in a fast-paced environment where you will drive performance excellence, optimize processes, and develop a high-performing team.Key...