
Customer Service Director
2 weeks ago
Leadership Role
The ideal candidate for this position will be a highly motivated and experienced customer service professional, responsible for leading our team at the depot. This is a full-time leadership role in a fast-paced environment where you will drive performance excellence, optimize processes, and develop a high-performing team.
Key Responsibilities:
- Lead and develop a team of customer service professionals, fostering a culture of accountability and growth.
- Ensure seamless customer experiences by delivering accurate information, timely reporting, and solutions-driven service.
- Coach, mentor, and train your team to exceed performance metrics and continuously improve.
- Collaborate closely with internal teams and stakeholders to enhance customer outcomes.
- Drive operational efficiency by analyzing workloads and setting productivity goals.
- Identify and implement process improvements to optimize customer service operations.
- Maintain compliance with industry regulations and best practices.
Requirements:
- Proven experience in customer service leadership within transport, logistics, or warehousing.
- Strong people management skills, with the ability to inspire, mentor, and develop a high-performing team.
- Experience handling complex customer interactions and delivering effective solutions.
- Proficiency in transport and warehouse management systems.
- Deep understanding of industry regulations and operational best practices.
- Agile and adaptable, capable of performing under pressure.
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