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F&B Team Leader

2 months ago

Perth, Western Australia Hilton Worldwide, Inc. Full time

Job Summary: We are seeking a highly skilled and experienced F&B Team Leader to join our team at Hilton Worldwide, Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service, leading a team of restaurant staff, and ensuring a safe and productive work environment.

Key Responsibilities:

  • Customer Service: Provide and maintain a high level of customer satisfaction by ensuring that guests receive exceptional service, addressing any complaints or issues promptly and effectively.
  • Team Leadership: Lead and motivate a team of restaurant staff to achieve high standards of customer service, training, and development.
  • Workplace Safety: Ensure that the workplace is safe, happy, and productive by implementing and maintaining high standards of health and safety management.
  • Quality Control: Monitor and respond to guest feedback to continuously improve the dining experience and maintain high standards of quality control.

Requirements:

  • Qualifications: Have proof of working rights in Australia and an Approved Manager Licence.
  • Experience: Have restaurant supervisory experience and a strong understanding of the Liquor Act and WA legislation.
  • Skills: Possess strong communication and coordination skills, be a positive team player, responsible, organized, and self-motivated.
  • Personal Qualities: Be patient, proactive, and able to work under pressure, enthusiastic, and eager for career development.