Service Specialist in Scientific Instruments

3 weeks ago

Perth, Western Australia Bruker Full time

Overview

Bruker is at the forefront of enabling researchers to achieve groundbreaking discoveries and develop innovative applications that enhance the quality of life. Our high-performance scientific instruments and valuable analytical solutions empower scientists to investigate life and materials at the molecular, cellular, and microscopic levels. Collaborating closely with our clients, Bruker fosters innovation, boosts productivity, and drives success in various fields, including life sciences, molecular and cell biology research, applied sciences, and industrial applications. With over 8500 dedicated employees across more than 90 locations worldwide, we continuously strive to meet this enduring challenge.

Bruker AXS stands as a premier global developer and manufacturer of analytical X-ray systems tailored for elemental analysis and materials research. Our cutting-edge solutions cater to a diverse clientele in research and industry, spanning sectors such as chemistry, pharmaceuticals, metals, semiconductor, and life sciences, facilitating technological advancements and expediting progress.

Responsibilities

As a Field Service Engineer, your key responsibilities will include, but are not limited to:

  • Maintaining and servicing the Bruker AXS installed systems (SC-XRD, XRD, XRF).
  • Conducting customer support activities, including installation, modifications, troubleshooting, and remote assistance for complex equipment to ensure optimal functionality.
  • Providing training to customers on system operations.

The essential functions of this role involve:

  • Installing, modifying, and troubleshooting equipment and systems in accordance with standard operating procedures and under the guidance of supervisors.
  • Addressing customer needs by collaborating with factory personnel, technical support, and engineering teams on issues requiring equipment design modifications or potential new product applications.
  • Training customer personnel in the operation and applications of the equipment.
  • Managing customer accounts effectively.
  • Supplying necessary information and reports to Service Management, customers, and corporate personnel.
  • Adhering to Bruker and customer safety, cleanliness, and operational protocols to maintain a safe working environment.
  • Completing standard operating procedures, project plans, and other documentation in a timely manner.

The travel requirements for this position include:

  • Approximately 85% travel to customer sites, occasionally on short notice, with potential for international travel as needed.

Qualifications

To excel in this position, candidates should possess the following qualifications:

  • Experience in field service, particularly in industrial settings.
  • Strong ability to cultivate excellent customer relationships.
  • Willingness to travel to multiple locations as required, with 85% travel expected, including domestic and occasional international trips.
  • Basic understanding of computer languages and commands.
  • A valid Driver's License is mandatory.

Educational Background and Experience

  • A degree or diploma in Electronics, Electrical, or Mechanical Engineering or a related field.
  • A minimum of 3 years of field experience in a similar technical environment.
  • Experience in servicing analytical equipment, particularly X-ray instruments, is preferred.
  • Willingness to travel to customer sites, whether local or remote.

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