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Banking Service Specialist

3 weeks ago

Cairns, Queensland, Australia beBeeCustomer Full time $50,000 - $75,000

Job Opportunity: Banking Consultant

About the Role:

We seek a highly motivated and customer-focused Banking Consultant to deliver exceptional levels of service and support to customers via face-to-face interactions and inbound & outbound calls, addressing Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

Suncorp Bank encourages ongoing learning and adaptation to digital customer engagement tools. As part of a team that values digital empowerment and fluency, you will help customers transition to a more convenient banking experience by providing them with confidence in using digital banking options.

  • Deliver customer-centric service that drives customer satisfaction and first call resolution
  • Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
  • Support and educate customers on how to utilize our digital platforms for personal banking, empowering them to self-serve with online banking features
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking

You will collaborate closely with our team to ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA, as well as Underwriting Guidelines.

We value a growth mindset and are looking for someone who is eager to learn and develop their skills in a dynamic environment.