Overnight Hospitality Manager

2 days ago

Hobart, Tasmania, Australia beBeeNightAuditor Full time $59,999 - $85,999

Role Overview

We are seeking a skilled Night Auditor to join our Front Office team.

The successful candidate will be responsible for welcoming late arrival guests and ensuring the smooth operation of the hotel's overnight activities, maintaining guest satisfaction and the safety and security of the property.

Key Responsibilities:
  • Welcoming guests upon arrival and farewell to departing guests
  • Maintaining guest satisfaction while ensuring the safety and security of the property
  • Undertaking daily reconciliation of trading, including checking and preparing reports, completing audits, and collating necessary paperwork for departures
  • Preparing and distributing relevant reports to departments as required
  • Managing and confirming reservation details and accounts for in-house guests, ensuring accurate recording of details
  • Providing efficient service for guest registration and departure by checking in and out guests as required

Our ideal candidate will possess excellent customer service and communication skills, with the ability to work autonomously and prioritize tasks effectively.

Requirements:
  • Exceptional customer service and communication skills
  • Excellent time management skills and ability to work autonomously
  • Hands-on team player with a can-do attitude
  • Initiates contact and establishes rapport easily
  • Willingsness to take ownership and initiate tasks as required
  • Good understanding of finance and accounting practices
  • Ability to coordinate multiple tasks while maintaining attention to detail

In return, we offer a range of benefits, including career development opportunities and access to industry leading training platforms.

Additional Information:

As a Heartist, you will enjoy discounts on accommodation and food and beverage worldwide, as well as family and friends discounts on a range of services and events.

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