Customer Service Ambassador

6 days ago

Fraser Coast Regional, Australia beBeeCustomer Full time $95,000 - $135,000

The Role

  • As a customer service professional, you will be the first and last point of contact for our customers, ensuring they have a positive experience in our store.
  • You will work collaboratively with colleagues to maintain a clean and organized store environment, receiving stock, merchandising products, and processing online orders.
  • Key responsibilities include:
  1. Providing exceptional customer service, greeting and thanking customers for shopping with us
  2. Following store policies and procedures to ensure a safe working environment, including reporting hazards and near misses
  3. Assisting customers by answering questions, finding products, and resolving issues
  4. Maintaining a tidy and well-stocked store environment, ensuring a fast and efficient shopping journey for customers
  5. Shopping for online customers, ensuring they receive their orders on time

What You'll Bring

  • A genuine interest in food and shopping is essential
  • Excellent communication and interpersonal skills are required
  • You must be flexible and able to adapt to changing priorities and situations easily
  • Working as part of a team to achieve common goals is critical
  • Treating everyone with respect and care is fundamental to your approach

What You'll Experience

  • As a valued member of our store team, you will enjoy exclusive discounts across our range of brands
  • You will work in a workplace that celebrates purpose-driven work and prioritizes employee well-being
  • Access to the Sonder App provides resources to support your mental health and wellbeing
  • Our progressive leave policy allows you to take time off when you need it, giving you space for what matters

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