Service Desk Analyst

1 month ago


Richmond, Australia Mercy Aged and Community Care Ltd Full time

About the Role

We are seeking a skilled Service Desk Analyst to join our team at Mercy Health. As a Service Desk Analyst, you will be responsible for providing 1st level remote and in-person Information Technology and Telecommunications support to our staff and facilities.

Key Responsibilities

  • Triage and action customer queries, incidents, problems, and requests.
  • Provide technical support and solutions to staff and facilities.
  • Participate in 1st level After Hours support roster.
  • Participate in Information Technology Projects as assigned by the Service Desk and Technical Support Manager.
  • Achieve minimum personal NPS score (and team NPS score) as assigned by the Service Desk and Technical Support Manager.

Requirements

  • Strong problem-solving skills and ability to quickly diagnose and resolve technical issues.
  • Effective communication and customer service skills.
  • Excellent time management and prioritization skills.
  • Ability to work in a fast-paced environment and manage daily workloads.

About Us

Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people. We provide care for people at every stage of life and are committed to delivering high-quality services to our patients and residents.

Why Work with Us

At Mercy Health, you will have the opportunity to make a meaningful difference in people's lives and gain experience that is hard to find elsewhere. We offer a supportive and inclusive work environment, and we are committed to helping our staff grow and develop their careers.


  • Service Desk Analyst

    3 weeks ago


    Richmond, Australia Mercy Aged and Community Care Ltd Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Mercy Health. As a Service Desk Analyst, you will be the first point of contact for all IT Helpdesk enquiries and will be responsible for effectively and efficiently managing enquiries to resolution.Key ResponsibilitiesProvide First-Level Support: Respond to and resolve...

  • Service Desk Analyst

    3 weeks ago


    Richmond, Australia Mercy Health Australia Full time

    Employment Type: Permanent full time Salary: $72,000 + Super + On-call allowance. Salary Packing also available. Location: Mercy Support Office Richmond (VIC) Upload with Application: Resume, cover letter, and all relevant qualifications Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the...

  • Service Desk Analyst

    5 months ago


    Richmond, Australia Grill'd Full time

    **About Grill’d** We are so much more than just healthy burgers, we are an Australian born business that has been successfully grown by its amazing people. We are made in Australia so we support local Australian suppliers and communities. Not only are we health conscious we also have sustainability and the environment at the heart of everything we do. We...

  • Service Desk Analyst

    1 month ago


    Richmond, Australia Mercy Aged and Community Care Ltd Full time

    Employment Type: Permanent full timeSalary: $72,000 + SuperannuationLocation: Richmond (VIC)Upload with Application: Resume, cover letter, and all relevant qualificationsContact: Technology.Careers@mercy.com.auWhere there’s life, there’s Mercy. Where there’s care, there’s You.Through the battles and the breakthroughs, we're there. Where will you...

  • Service Desk Analyst

    3 weeks ago


    Richmond, Australia Mercy Aged and Community Care Ltd Full time

    Employment Type: Permanent full timeSalary: $72,000 + Super + On-call allowance. Salary Packing also available.Location: Mercy Support Office Richmond (VIC)Upload with Application: Resume, cover letter, and all relevant qualificationsWhere there’s life, there’s Mercy. Where there’s care, there’s You.Through the battles and the breakthroughs, we're...

  • Service Desk Analyst

    4 weeks ago


    Richmond, Australia Mercy Aged and Community Care Ltd Full time

    About the RoleMercy Health is seeking a highly skilled Service Desk Analyst to join our team. As a key member of our support team, you will provide first-level support to staff and facilities across our organization.Key ResponsibilitiesProvide remote and in-person IT and telecommunications support to staff and facilities.Triage and action customer queries,...


  • Richmond, Australia Mercy Aged and Community Care Ltd Full time

    Job Title: Service Desk AnalystAbout the RoleAs a Service Desk Analyst at Mercy Health, you will play a vital role in providing exceptional technical support to our staff and stakeholders. You will be responsible for responding to and resolving IT-related queries, issues, and requests in a timely and professional manner.Key ResponsibilitiesProvide...


  • Richmond, Australia Mercy Aged and Community Care Ltd Full time

    At Mercy Health, we're committed to delivering exceptional care and services to our patients, residents, and clients. As a Service Desk Analyst, you'll play a vital role in supporting our IT operations, ensuring seamless service delivery and high-quality patient care.About the OpportunityThis is an exciting opportunity for an experienced IT professional to...

  • Service Desk Lead

    6 months ago


    Richmond, Australia FleetPartners Full time

    **SERVICE DESK LEAD** - **Package of $70,000.00 base + super**: - **3/40 River Boulevard, Richmond, Victoria**: **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your effort...

  • Manager, Service Desk

    6 months ago


    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE**: - Join Mercy Health's Technology Team during this exciting period of digital transformation and growth in our Health and Healthy Ageing services. - With a strong focus on customer satisfaction and delighting customers, the Manager, Service Desk will implement processes to enhance customer experience, using metrics and dashboarding...


  • Richmond, Australia Berry Street Full time

    About the RoleBerry Street is seeking a skilled IT Service Desk Manager to lead our IT support team. As a key member of our organisation, you will play a vital role in ensuring exceptional service delivery and contributing to the smooth functioning of our operations.Key ResponsibilitiesCollaborate with stakeholders to provide input into the IT roadmap and...


  • Richmond, Australia FleetPartners Full time

    **SERVICE DESK TEAM LEADER** - **Package of $82,000.00 base + super**: - **3/40 River Boulevard, Richmond, Victoria**: **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your effort...


  • Richmond, Australia Mercy Aged and Community Care Ltd Full time

    About the roleWe are seeking an experienced Service Desk Support Specialist to join our dedicated team at Mercy Health. As a key member of our IT support team, you will be responsible for providing first-level technical support to our staff and facilities.Key responsibilities: Provide technical support and assistance to staff and facilities via phone, email,...


  • Richmond, Australia Mercy Aged and Community Care Ltd Full time

    About Mercy HealthMercy Health is a leading provider of healthcare services in Australia, with a strong commitment to delivering high-quality care to our patients and residents. Our teams work tirelessly to provide compassionate and personalized support, making a real difference in people's lives.Salary PackageThe successful candidate will be offered a...


  • Richmond, Australia Mercy Aged and Community Care Ltd Full time

    We are seeking a skilled and passionate individual to join our team as a Service Desk Analyst. This role is an exciting opportunity for you to utilize your technical expertise and customer service skills to deliver exceptional support to our users.About the Company:Mercy Aged and Community Care Ltd is a leading provider of healthcare services, committed to...


  • Richmond, Australia North Richmond Community Health Full time

    **Work with us**: Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You’ll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and...

  • Analyst Programmer

    2 months ago


    Richmond, Australia FrogCo Pty Ltd Full time

    **About Us** FrogCo partners with governing bodies to deliver exceptional fan and participant experiences, and provide cost-effective streaming and highlight solutions for community cricket clubs across Australia, the UK, and globally. Our technology enhances match day engagement, transforming the experience for cricket players and fans alike. We are...


  • Richmond, Australia E1 Full time

    **Description** E1 is an Australian-born SaaS platform and one of AFR's 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry. Our platform connects Builders, Subcontractors and Suppliers and supports better...


  • Richmond, Australia Michael Page Full time

    About the RoleA Business Analyst is required to translate business needs into technical requirements. This role involves working closely with stakeholders to understand business needs and requirements.The successful candidate will create and deliver comprehensive reports to stakeholders, perform data analysis to support decision-making processes, and...

  • PMO Analyst

    5 months ago


    Richmond, Australia Endeavour Group Full time

    **Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...