Service Desk Support Specialist

3 weeks ago


Richmond, Australia Mercy Aged and Community Care Ltd Full time

About the role

We are seeking an experienced Service Desk Support Specialist to join our dedicated team at Mercy Health. As a key member of our IT support team, you will be responsible for providing first-level technical support to our staff and facilities.

Key responsibilities:

  • Provide technical support and assistance to staff and facilities via phone, email, and in-person.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Participate in the development and implementation of IT projects and initiatives.
  • Collaborate with other teams to ensure seamless delivery of IT services.

Requirements:

  • Strong technical skills and knowledge of IT systems and software.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience in a similar role or industry.

What we offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Chance to make a meaningful impact in the healthcare industry.


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