Service Desk Support Specialist
3 weeks ago
About the Role
We are seeking a skilled Service Desk Analyst to join our team at Mercy Health. As a Service Desk Analyst, you will be responsible for providing 1st level remote and in-person Information Technology and Telecommunications support to our staff and facilities.
Key Responsibilities
- Triage and action customer queries, incidents, problems, and requests.
- Provide technical support and assistance to staff.
- Participate in 1st level After Hours support roster.
- Participate in Information Technology Projects as assigned by the Service Desk and Technical Support Manager.
- Achieve minimum personal NPS score (and team NPS score) as assigned by the Service Desk and Technical Support Manager.
Requirements
- Strong problem-solving skills and ability to quickly diagnose and resolve technical issues.
- Effective communication and customer service skills.
- Excellent time management and prioritization skills.
- Ability to work in a fast-paced environment and manage multiple requests efficiently.
About Us
Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people. We provide care for people at every stage of life and are committed to delivering high-quality services to our patients and residents.
What We Offer
We offer a range of benefits and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role.
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