Senior Connections Strategist

6 days ago

Melbourne, Victoria, Australia beBeeRelationship Full time $150,000 - $180,000

As a Senior Connections Strategist, you will be responsible for building deeper customer relationships and driving sustainable growth.

This strategic role requires a strong grasp of seamless customer experience design, engagement strategies, and planning to increase customer value through greater connection with our products and services.

You will lead programs that reward loyalty and strengthen customer engagement, including the operational and technical management of our referral program.

  • Lead engagement across Health Insurance and Health Services, with accountability for delivering enterprise customer growth metrics including referrals, care touchpoints, NPS, and the operationalisation of growth initiatives aligned to our ambition.
  • Drive product confidence and member retention by embedding our proof points across frontline teams, enabling them to identify customer growth opportunities and deliver initiatives that strengthen connected experiences and long-term loyalty.
  • Manage internal and external relationships essential to the effective operation of our Life Rewards platform and One Referral program.

To succeed in this role, you'll ideally have:

  • Tertiary qualifications in business or related disciplines.
  • Minimum 8 years senior level management experience with a track-record of delivering effective solutions in a large organisation.
  • Direct experience in leading the development and implementation of strategies to deliver commercial outcomes.
  • Ability to solve complex problems and develop solutions in consultation with others, including expert professionals.

We offer career development initiatives and look after our people's health, wellbeing and futures through our healthier and happier programme.

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