Help Us Deliver Exceptional Customer Experiences
2 weeks ago
Job Title: Network Support Engineer Co-Op
About the Role:As a Network Support Engineer Co-Op, you will be responsible for providing technical support to our customers and partners. You will work with our team to troubleshoot and resolve network-related issues.
Responsibilities:- Diagnose and troubleshoot wireless, security, switching, phone, and other network-related issues reported by customers and partners.
- Collaborate with other Support team members to resolve network outages, misconfigurations, and complex issues.
- Read and analyze packet captures using Wireshark.
- Work with Engineering and Management to diagnose and resolve critical escalated issues.
- Contribute to Knowledge Base articles by suggesting, editing, and writing in-depth content.
- Stay updated on Meraki features and technology through training sessions, team communications, and industry trends.
- Thorough understanding of fundamental networking protocols such as TCP, STP, ARP, Ethernet, OSPF, etc.
- Basic experience with network technologies including firewalls, content filters, routing/switching, VLANs, and wireless networks a/b/g/n/ac.
- Previous internship, work, or volunteer experience in a network lab environment is helpful.
- Excellent written and verbal communication skills in English.
- Eagerness to learn and be a team player.
- Passion for networking, IT, and helping people.
- Currently pursuing or holding a B.S. in Computer Networking, Information Technology, or a related field.
Cisco Meraki is an equal opportunities employer. We value diversity and inclusion in our workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected status.
Additional Information:We are committed to building an inclusive employee experience that promotes appreciation, belonging, growth, and purpose for everyone.
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