Supply Chain Integration Expert
2 weeks ago
Job Role:
An Integration Specialist with expertise in facilitating seamless onboarding of trading partners by scoping, implementing, testing, monitoring and supporting electronic exchange of operational data between parties.
The role involves collaborating with trading partners to facilitate initial scoping, understanding integration requirements and providing comprehensive support throughout the project. This includes mapping, transformation, testing and monitoring of trading partner integrations.
Key responsibilities include providing day-to-day support to employees and trading partners, including customer portal and CRM assistance, EDI/API troubleshooting, data entry, training and general application support.
The specialist will also analyze, monitor and offer recommendations to ensure trading partners' compliance with established integration standards. Additionally, they will design test scenarios and complete user acceptance testing (UAT) in coordination with internal and external stakeholders.
A strong relationship builder, the Integration Specialist will develop and maintain relationships with stakeholders including customers, agents, brokers and software partners to enable effective collaboration and continuous process improvement.
The specialist will be responsible for developing and maintaining project documentation, integration specifications, user guides, policies and procedures.
- Proven experience in an Integration Analyst or support role, ideally within transport/logistics or a similar field
- Tertiary qualifications in Information Technology, Information Systems, Computer Science, Engineering, Business or a related discipline
- Strong analytical and problem-solving skills, with a demonstrated ability to work collaboratively within a team in a fast-paced, dynamic environment
- Excellent time management skills with a focus on quality assurance, attention to detail, and the ability to work under pressure
- A positive and inquisitive attitude, with a genuine interest in enhancing and maintaining high standards for internal and external customer service
About the Company:
We are committed to providing the best supply chain services for Australia. Our business is working towards a fully supported regional network model to be the best carrier out to regional Australia with full visibility.
We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We strive to achieve a diverse workforce and welcome applications from all cultures, languages, abilities, sexual orientations and gender identities.
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