Customer Support Specialist

4 days ago

Wollongong, New South Wales, Australia beBeeDiversity Full time $63,000 - $96,000

Our Customer Support Team is the face of our business, providing exceptional service to our customers and delivering sales results that meet their financial goals.

This pivotal role is based in our Figtree branch and requires you to be the first point of contact for our retail customers and their banking needs. You will need to have demonstrated work experience in a complex customer service or sales environment and enjoy:

  • Learning new things such as new products, services, and ways of working
  • Challenging yourself to go above and beyond with each customer conversation
  • Meeting new people and building connections in your local community
  • Helping solve problems for customers by matching products and solutions to needs
  • Getting results that help our customers achieve their financial and lifestyle goals

As part of our branch team, you will wear many hats, finding a balance between providing the best customer service and sales experience, ensuring that risks are identified and addressed, and our process and procedures are followed accurately.

For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We're committed to building a strong, inclusive and diverse workplace where people feel a sense of belonging, valued, connected and respected. Our culture is fun, approachable, and supportive - allowing our team members to be their best every day.

We believe that investing in our people is central to upholding our great culture. To help us achieve this, we offer a variety of employee benefits, including incentive programs, training and development opportunities, discounted financial and insurance products, health and wellness options, and unique leave arrangements.

**What's in it for you?**

At Great Southern Bank, we're looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve their financial goals, we want to hear from you.

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