General Manager

2 months ago

Sydney, New South Wales, Australia Marriott Full time
Job Summary

The General Manager of Moxy Sydney Airport is responsible for setting up an environment where guests can serve themselves in a thoughtful, intuitive manner. This includes everything from check-in and greeting, to the vibe in The Now (lobby), the drinks served at the bar, Rockstar service delivery from Crew Members, the efficiency of check-out, and every step and interaction in between.

Key Responsibilities
  • Verifies that brand-specific service programs are in place and executed against.
  • Provides timely feedback to management and hourly associates on service and operational standards.
  • Manages the flow of labor between departments to achieve profitability goals and stay within staff budget guidelines.
  • Creates and supports clear lines of responsibility, including coverage and oversight throughout the day.
  • Reviews and follows-up on property Guest Voice scores and other social media travel site comments.
  • Acts as a project manager for the execution of capital improvements.
  • Keeps a visible presence all around the property to verify that public spaces, grounds, work and kitchen areas are clean and safe.
  • Manages the implementation of major brand standards.
  • Delegates responsibilities for operations and projects to appropriate associate.
Requirements
  • 10+ years of progressive experience in hotel industry preferred and prior GM / HM / EAM experience in similar size hotels.
  • Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills.
  • Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources.
  • Ability to independently manage multiple projects simultaneously.
  • Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity.
  • Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies.
Preferred Skills and Knowledge
  • Ability to creatively execute against strategy and drive results.
  • Strong organization skills.
  • Financial management and analytical skills.
  • Ability to evaluate business trends, determine applicability, and modify business strategies accordingly.
  • Ability to manage customer preference, loyalty, and engagement.
  • Ability to take constructive action without relying on directions from others.
  • Ability to network and build relationships to grow the business.
  • Strong problem-solving skills.
  • Strong communication skills.
  • Effective influence, consensus building, and negotiation skills.
  • Ability to effectively manage and support change.
  • Strong associate relations and customer relations skills.
  • Proven success in talent management and manpower decisions.
Education and Professional Certification
  • Bachelor's degree in related area, or equivalent relevant experience.
Additional Responsibilities
  • Manages e-mail.
  • Manages daily paper mail.
  • Participates in conference calls.
  • Provides follow-up information to Area/Regional leadership and brand team(s).
  • Prepares for Area/Regional Team visits.

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