General Manager Assistant

1 month ago

Sydney, New South Wales, Australia Accor Hotels Full time
Job Title: General Manager Assistant

We are seeking a highly organized and detail-oriented General Manager Assistant to join our team at Accor Hotels. As a key member of our executive team, you will provide administrative support to our General Manager, ensuring seamless day-to-day operations and exceptional guest experiences.

Key Responsibilities:
  • Manage the General Manager's calendar, scheduling appointments, meetings, and travel arrangements.
  • Prepare and edit correspondence, reports, presentations, and other documents as required.
  • Handle incoming and outgoing communications on behalf of the General Manager, ensuring timely and appropriate responses.
  • Liaise with department heads and staff to ensure smooth communication and coordination within the hotel.
  • Organize and coordinate executive meetings, including preparing agendas, taking minutes, and following up on action items.
  • Act as the point of contact between the General Manager and external clients, guests, and stakeholders.
  • Plan and prepare the Manager on Duty monthly roster/schedule and keep the GM updated on changes and corrections.
  • Collect necessary information to establish a weekly attendance forecast of the Executive Committee members and Department Heads for the GM's overview and keep the GM updated on changes.
  • Assist in the planning and execution of special events, meetings, and projects as directed by the General Manager.
  • Ensure that all events and projects are executed flawlessly, maintaining the highest standards of luxury and service.
  • Maintain the executive office environment, ensuring it is well-organized and professional at all times.
  • Manage office supplies, equipment, and resources efficiently.
  • Handle sensitive information with the utmost confidentiality and discretion.
  • Demonstrate a high level of professionalism in all interactions, both internal and external.
  • Oversee the leasing process for all concessionaires and shops within the hotel.
  • Ensure all lease agreements are accurately documented, maintained, and renewed in a timely manner.
  • Act as the main point of contact for all concessionaires regarding lease agreements, requests, and inquiries.
  • Address and resolve any issues or concerns raised by concessionaires promptly.
  • Facilitate communication between concessionaires and other hotel departments as necessary.
  • Ensure all leasing activities comply with hotel policies and relevant regulations.
  • Maintain accurate and up-to-date records of all lease agreements and related documentation.
Requirements:
  • Exceptional organizational and time-management skills.
  • Strong written and verbal communication abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Power Point, Outlook) and other relevant software.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Excellent interpersonal skills and a customer service-oriented mindset.
  • High degree of flexibility and adaptability to changing needs and priorities.
  • Ability to work collaboratively with cross-functional teams.
  • Strong problem-solving and negotiation skills.
  • Proactive and able to work independently.
  • High level of professionalism and customer service orientation.
About Accor Hotels:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Discover a world where life pulses with passion. Join us and become part of our dynamic team

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