Sales Ambassador

2 days ago

Melbourne, Victoria, Australia beBeeMembership Full time $40,000 - $80,000
Job Title: Membership Sales Officer">

The Carlton Football Club is one of Australia's oldest and most prominent sport institutions. Founded in 1864, the Club's headquarters and training facilities are located in Carlton at IKON Park, our traditional home ground.

We are passionate about our contribution to the Community and foster an inclusive and welcoming culture where our values are at the core of who we are and what we do.

About the Role

The Membership team is responsible for generating the maximum number of membership sales whilst building strong relationships with members. As a Membership Sales Officer, you will be responsible for achieving your daily sales targets through inbound and outbound calls to unrenewed members and prospects.

You will ensure all membership enquiries are responded to in a timely and accurate manner via phone, email and face-to-face interaction, focusing on exceptional customer service and sales techniques.

  • Bring a sales focus to each member interaction.
  • Process new memberships and renewals through our CRM system (Archtics).
  • Actively pursue sales and upgrade opportunities primarily via outbound calls.
  • Undertake inbound membership sales.
  • Identify upsell opportunities for members.
  • Exceed customer expectations by providing exceptional service consistently.
  • Ensure all inbound phone calls and emails are answered efficiently with minimal call wait times.
  • Follow-up calls when necessary.
  • Effectively resolve any member issues via phone and email.
  • Provide customers with product information and respond to communications in a timely manner.
  • Achieve daily sales and call targets set by the Membership Team Lead.
Key Responsibilities and Skills:
  • Strong sales and customer service background.
  • Previous experience with Archtics (CRM system) is preferred but not essential.
  • Excellent communication skills, written and verbal, with the ability to work collaboratively across teams and locations.
  • Strong attention to detail, time management and organisational skills.
  • Understanding of or interest in Australian Rules football.
  • Ability to work in a fast-paced environment.
  • Ability to work towards ambitious targets.

Benefits and Culture

Our Club is passionate about its culture, focused on cultivating a unique sense of belonging and connection. We offer flexible working, learning and development opportunities, as well as employee benefits such as membership discounts.

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