Complaints Resolution Specialist
3 weeks ago
At Coles, we're committed to delivering exceptional customer experiences. As a Complaints Resolution Specialist, you'll play a critical role in ensuring our customers receive timely and effective resolutions to their concerns.
About the role
You'll work closely with our Product Compliance Manager to investigate and resolve high-priority customer complaints and queries. Your expertise will be essential in providing quality and technical advice, problem-solving, and issue resolution to Coles Brand suppliers.
About you and your skills
We're looking for a skilled professional with a Bachelor's degree in Science, Engineering, or equivalent, preferably in food. You'll need a minimum of two years' experience in quality assurance, with a background in manufacturing and experience investigating and resolving customer complaints.
What we offer
As a valued member of our team, you'll enjoy a range of benefits, including flexible work arrangements, additional leave, and parental leave entitlements. We're committed to creating a workplace that's safe, respectful, and inclusive for all team members.
How to apply
Apply now to take your next step with Coles and join a team that's passionate about delivering exceptional customer experiences.
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