Complaints Resolution Specialist

3 weeks ago


Hawthorn East, Victoria, Australia Coles Full time

About the role

This position is part of the Coles Customer Care team, reporting to the Product Compliance Manager. The primary responsibility is to deliver timely investigations and provide clear responses to high-priority customer complaints and queries.

The ideal candidate will have a Bachelor's degree in Science, Engineering, or equivalent, preferably in food. A minimum of two years' experience in quality assurance and previous experience within a manufacturing environment are also required.

The successful candidate will have strong written and verbal communication skills, confident stakeholder management, and experience investigating and resolving customer complaints.

About the team

The Commercial team at Coles is a large but close-knit group, bringing diversity of thought, backgrounds, and experience to every Business Unit. We pride ourselves on the partnerships we build, new ideas we develop, and how passionately we work on convenient, healthy solutions for our customers.

About you and your skills

  • Quality assurance experience
  • Manufacturing environment experience
  • Customer complaint resolution experience
  • Strong communication skills
  • Confident stakeholder management

What we offer

Coles is committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. We're happy to adjust our recruitment process to support candidates with disability.



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