Current jobs related to Support Account Services Management Lead - Melbourne, Victoria - ServiceNow
-
Senior Business Services Accountant
1 month ago
Melbourne, Victoria, Australia Lead Group Full timeSenior Business Services AccountantLead Group, a renowned business advisory firm, is seeking a highly skilled Senior Accountant to join their Business Services and Advisory team in Melbourne. As a key member of the team, you will have the opportunity to work alongside experienced professionals and develop a unique blend of taxation, management accounting,...
-
Senior Business Services Accountant
1 month ago
Melbourne, Victoria, Australia Lead Group Full timeSenior Business Services AccountantLead Group, a renowned business advisory firm, is seeking a highly skilled Senior Accountant to join their Business Services and Advisory team in Melbourne. As a key member of the team, you will have the opportunity to work alongside experienced professionals and develop a unique blend of taxation, management accounting,...
-
Senior Business Services Accountant
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group, a renowned business advisory firm, is seeking a Senior Accountant to join their Business Services and Advisory team in Melbourne. As a key member of the team, you will have the opportunity to work alongside experienced professionals and develop a unique blend of taxation, management accounting, and professional services...
-
Senior Business Services Accountant
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group, a renowned business advisory firm, is seeking a Senior Accountant to join their Business Services and Advisory team in Melbourne. As a Senior Accountant, you will have the opportunity to work alongside experienced professionals and develop a unique blend of taxation, management accounting, and professional services skills.Responsibilities:Prepare...
-
Senior Insolvency Accountant
2 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeWe are currently seeking an Insolvency Accountant to join our team at Lead Group, a well-established and highly regarded business offering accountancy services to a variety of industries.The ideal candidate will have worked at an insolvency firm or a chartered accounting firm with a similar client base, or have a background in auditing or business services...
-
Restructuring Accounting Manager
1 month ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group: Restructuring and Insolvency ManagerJoin our team of experts in restructuring and insolvency management at Lead Group. We are seeking a highly skilled and experienced Restructuring and Insolvency Manager to lead our clients through complex financial challenges.About the RoleAs a Restructuring and Insolvency Manager, you will be responsible for...
-
Business Services Manager
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeA leading business advisory firm, Lead Group, is seeking an experienced Accountant to serve as Manager for its growing Business Services Division in Melbourne. By joining the team, you will have the opportunity to work alongside experienced professionals and develop a unique blend of taxation, management accounting, and professional services skills.Key...
-
Business Services Manager
2 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeAbout the Role:Lead Group is seeking an experienced Accountant to serve as Manager for its growing Business Services Division in Melbourne. The ideal candidate will have strong technical skills, a Bachelor's degree in Accounting or similar, and completed CA/CPA qualifications.Key Responsibilities:Preparing financial statements, tax returns, and BAS/IAS for...
-
Business Services Manager
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group Business Services ManagerA leading business advisory firm is seeking an experienced Accountant to serve as Manager for its growing Business Services Division in Melbourne. The ideal candidate will have the opportunity to work alongside experienced professionals and develop a unique blend of taxation, management accounting, and professional...
-
Senior Accounting Professional
1 week ago
Melbourne, Victoria, Australia Lead Group Full timeJob Title: Senior Business Services AccountantAbout the Role:Lead Group is seeking a highly skilled Senior Accounting Professional to join our Business Services and Advisory team in Melbourne. As a Senior Business Services Accountant, you will work alongside experienced professionals and develop a unique blend of taxation, management accounting, and...
-
Senior Insolvency Accountant
4 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group: A Leading Firm in Insolvency AccountingWe are seeking a highly skilled Insolvency Accountant to join our team at Lead Group, a well-established and highly regarded business offering accountancy services to a variety of industries. Our firm has a fantastic track record in offering career progression opportunities and training, making it an ideal...
-
Business Services Director
1 month ago
Melbourne, Victoria, Australia Lead Group Full timeAbout the RoleLead Group is seeking an experienced Accountant to serve as Manager for its growing Business Services Division in Melbourne. As a key member of the team, you will have the opportunity to work alongside experienced professionals and develop a unique blend of taxation, management accounting, and professional services skills.Key...
-
Accounting Specialist
1 month ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group: BookkeeperA leading independent Insolvency and business restructuring firm in Melbourne is seeking a skilled Bookkeeper to join their team on a full-time basis.Key Responsibilities:Maintain electronic cashbooks through MYOB Insolvency for companies and individuals, including bank reconciliations.Draft EFT payments, including payroll.Handle...
-
Senior Insolvency Accountant
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeWe are seeking an experienced Insolvency Accountant to support our team in Melbourne. The ideal candidate will have a background in insolvency or chartered accounting, with a strong understanding of client relationships and team collaboration.Lead Group is a well-established business offering accountancy services to various industries. We pride ourselves on...
-
Forensic Accounting Specialist
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeAt Lead Group, we are seeking a highly skilled Forensic Accounting Specialist to join our dynamic team in Melbourne. As a Forensic Accounting Specialist, you will play a critical role in conducting forensic analysis and investigations, and providing written reports on your findings.The ideal candidate will have a strong background in accounting and a genuine...
-
Forensic Accounting Specialist
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group is seeking a highly skilled Forensic Accounting Specialist to join our dynamic team in Melbourne. As a Forensic Accounting Specialist, you will play a critical role in conducting forensic analysis and investigations, and providing written reports on your findings.The ideal candidate will have a strong background in accounting and a genuine...
-
Senior Insolvency Accountant
1 month ago
Melbourne, Victoria, Australia Lead Group Full timeInsolvency Accountant OpportunityWe are seeking an experienced Insolvency Accountant to join our team at Lead Group, a well-established and highly regarded business offering accountancy services to a variety of industries. The ideal candidate will have a strong background in insolvency accounting and a proven track record of delivering high-quality...
-
Accounting Specialist
1 month ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group: Bookkeeper OpportunityLead Group, a leading independent Insolvency and business restructuring firm, is seeking a skilled Bookkeeper to join their Melbourne practice.Key Responsibilities:Maintain electronic cashbooks through MYOB Insolvency for companies and individuals, including bank reconciliations.Draft EFT payments, including payroll.Handle...
-
Accounting Specialist
4 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group Bookkeeper OpportunityWe are seeking a highly skilled Bookkeeper to join our Melbourne practice at Lead Group, a leading independent Insolvency and business restructuring firm.Key Responsibilities:Maintain electronic cashbooks through MYOB Insolvency, including bank reconciliations, for companies and individuals.Draft EFT payments, including...
-
Experienced Forensic Accounting Specialist
3 days ago
Melbourne, Victoria, Australia Lead Group Full timeJob DescriptionWe are seeking a highly skilled and experienced Forensic Accountant to join our dynamic team in Melbourne.The ideal candidate will have a strong background in conducting forensic analysis and investigations, with the ability to handle complex matters such as disputes, valuations, and litigation work. You will be responsible for applying...
Support Account Services Management Lead
2 months ago
At ServiceNow, we're on a mission to make the world work better for everyone. As a key member of our team, you'll play a critical role in driving our success.
Key Responsibilities:
- Develop and execute strategies to build and grow our Support Account Management Team.
- Coach and mentor team members to achieve their highest levels of performance and develop their skills.
- Collaborate with cross-functional teams to deliver exceptional customer support experiences.
- Analyze data and KPIs to refine Support Account Management interactions and processes.
- Lead by example to foster a culture of teamwork, collaboration, and service excellence.
- Build and maintain relationships with key stakeholders, including Technical Support, Operations, Sales, and Customer Success.
- Lead renewal and new sales business discussions with Sales teams and Sales Operations.
- Advocate for critical customer issues and escalate as necessary.
- Participate in organizational projects and programs to enhance our overall program.
- Elevate the Support Account Management Brand internally.
Requirements:
- Proven management and contributor experience in high-tech, enterprise, and commercial account environments.
- A successful track record in management, with the ability to translate operational, tactical, and strategic needs into specific actions and outcomes.
- Excellent written and oral communication skills.
- Experience mentoring and growing employees into leadership opportunities.
- Multiple years of experience working in direct customer-facing roles with account responsibilities and executive-level interactions.
- Prior experience working in fast-paced companies and meeting customer demands.
- Experience working with Sales Operations, sales modeling, contractual negotiations, and deal constructs.
- Sales, technical, or operational knowledge and the ability to share that knowledge with others.
- An excellent ability to motivate individuals toward larger goals and objectives.
- Experience delivering and executing proactive, reactive, ad-hoc, and scheduled deliverables.
- Previous experience working in Enterprise Customer Support and/or Service Delivery Management organizations.
Why ServiceNow?
We offer a culture of belonging, inclusivity, collaboration, and customer focus. We prioritize work-life balance and well-being, providing flexible work arrangements and competitive compensation and benefits. Our collaborative and inclusive work environment is perfect for individuals who are strong in aptitude and attitude, and who want to grow their careers with some of the most advanced technologies and talented professionals in the business.
