Customer Experience Specialist
1 week ago
About Spendless Shoes
We are Australia's most successful footwear retailer, with over 200 convenient stores and a huge range of styles to suit every member of the family.
Our Story
We've been helping millions of happy Australians find their perfect shoes for the past 30 years. Our team members are passionate about delivering exceptional customer experiences and making our customers feel valued and appreciated.
The Role
We're looking for a Customer Experience Specialist to join our team in Launceston. As a key point of contact for our customers, you will be responsible for creating a warm and welcoming environment that exceeds customer expectations.
Your Key Responsibilities
- Livin' the Spendless Way: Live our company values and consistently demonstrate a commitment to customer satisfaction
- 4Cs of Customer Care: Follow our customer care framework to ensure every customer interaction is exceptional
- Sales Opportunities: Maximise sales opportunities by providing legendary customer experiences and maintaining exceptional store presentation
- VAPs and Accessories: Sell Value Add Products (VAPs) and accessories to enhance the customer shopping experience
Your Attributes
- Strong Customer Service Skills: Provide exceptional service to every customer, every time
- Fast Paced and Challenging Work Environment: Thrive in a dynamic and fast-paced retail environment
- Motivation to Succeed: Demonstrate a strong desire to achieve sales targets and exceed customer expectations
- Outstanding Communication Skills: Effectively communicate with customers, colleagues, and management
- Team Player: Collaborate with colleagues to achieve sales targets and maintain store presentation
- Passion for Fashion Footwear: Have a genuine passion for fashion footwear and stay up-to-date with the latest trends
- Retail or Hospitality Experience: Have some experience in a retail or hospitality environment
What We Offer
- Estimated Salary: $55,000 - $65,000 per annum, depending on experience
- Further Career Opportunities: Grow your career with us and take on new challenges
- Staff Discount: Enjoy 30% off staff discount on all purchases
- Reward and Recognition Vouchers: Receive reward and recognition vouchers for outstanding performance
- Referral Program: Earn incentives for referring friends and family to join our team
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