Customer Service Specialist for Financial Institution

1 day ago


Perth, Western Australia BWA Group Services Pty Ltd Full time

At BWA Group Services Pty Ltd, we are seeking a highly skilled Customer Service Specialist to join our team. In this role, you will provide exceptional phone-based support to our customers, ensuring their queries are resolved efficiently and effectively.

About the Role

This is a full-time position, working 1pm - 10pm Monday to Friday. You will be required to work in office for a minimum of 6 months before hybrid work arrangements can begin. Our ideal candidate will have strong customer service skills, with the ability to multitask and work in a high-paced environment.

Key Responsibilities
  • Provide quick, accurate, and up-to-date answers to customer queries
  • Contribute to the team's vision and values while adding value to every customer interaction
  • Receive inbound calls from customers, offering resolution of the query at first point
  • Provide customers with information relating to their products, services, and transactional information
Requirements
  • Candidate must possess excellent communication and interpersonal skills
  • Strong computer skills and ability to multitask
  • Ability to work in a high-paced environment and thrive in change and feedback to improve performance
  • Risk Mindset – All employees are expected to proactively identify, understand, openly discuss, and act on current and future risks
Benefits
  • We offer 3 weeks of training during main business hours
  • We confirm your roster at least 4 weeks in advance
  • We can offer hybrid working arrangements after a minimum of 6 months

In exchange for your hard work and dedication, we offer an attractive salary range of $50,000 - $65,000 per annum, depending on experience. If you're passionate about delivering exceptional customer experiences and want to grow your career with a dynamic organization, please apply today



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