Business Systems Analyst

2 weeks ago

Sydney, New South Wales, Australia Great Southern Bank Full time
About the Role

We are seeking a highly skilled Business Systems Analyst to join our team at Great Southern Bank. As a Business Systems Analyst, you will play a key role in strengthening front-line accountability for risk management, providing thought leadership, advice, and challenge in the management of risks, obligations, and controls.

Key Responsibilities
  • Conduct incident investigation, including root cause analysis and validation of fixes
  • Work with stakeholders and SMEs to define and document the scope of the remediation activity, including impact period, products, systems, etc.
  • Develop a remediation methodology to appropriately compensate impacted customers
  • Work with data analysts to ensure accurate identification of impacted customers and correct application of the remediation methodology
  • Draft customer communications to explain what has happened and how we are fixing it
  • Work with operations teams to facilitate customer payments and ensure proper reconciliation of these activities
  • Take ownership of risks and issues that arise across the remediation delivery lifecycle and ensure that controls are being implemented
  • Provide input into management reporting, including period updates as well as provision requests
  • Actively contribute to our continuous improvement activities, generating ideas and options as to how we can work more efficiently and optimize outcomes for our customers
Requirements
  • 3+ years in a comparable role in financial services customer remediation (essential)
  • In-depth retail banking product knowledge (highly desirable)
  • Proficiency in defining problem statements, root cause analysis, process mapping, control implementation, delivering system change, and process improvement
  • Demonstrated ability to effectively manage, prioritize, and implement change
  • Ability to build strong working relationships at all levels and influence key value chain stakeholders to promote effective incident management and compliance
  • Aware of related industry and governance standards (e.g. Regulatory Guide 277)
  • Relevant tertiary qualification in Project Management, Business, Finance, or Risk Management (desirable)

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