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Business Systems Analyst

2 months ago

Sydney, New South Wales, Australia Entsglobal Full time
Job Description

**Job Title:** CRM Business Analyst

**Job Type:** Full-Time

**About Entsglobal:** Entsglobal is a leading company in the industry, seeking a highly skilled and detail-oriented CRM Business Analyst to join our team.

**Job Summary:** We are looking for a talented Business Analyst to play a crucial role in optimizing our customer relationship management system and processes. As a CRM Business Analyst, you will be responsible for gathering and analyzing business requirements, identifying system improvements, and collaborating with cross-functional teams to implement CRM solutions that drive operational efficiency and enhance customer experiences.

**Key Responsibilities:**

  • Collaborate with stakeholders to gather and document business requirements related to CRM processes and functionalities.
  • Conduct detailed analysis of current CRM system and processes to identify areas for improvement and optimization.
  • Perform data analysis to identify trends, patterns, and insights that can inform CRM strategies and decision-making.
  • Develop and maintain comprehensive documentation, including business process flows, use cases, and functional specifications.
  • Collaborate with IT teams to translate business requirements into technical specifications and ensure successful system implementation.
  • Provide end-user training and support during CRM system implementations and enhancements.
  • Stay up-to-date with industry trends and best practices in CRM and recommend innovative solutions to drive continuous improvement.
  • Collaborate with cross-functional teams, including sales, marketing, and customer service, to ensure CRM system aligns with business objectives.

**Requirements:**

  • Bachelor's degree in Computer Science, or a related field.
  • Proven experience as a Business Analyst, with a focus on CRM systems and processes.
  • Strong analytical and problem-solving skills, with the ability to gather and interpret complex data sets.
  • Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, Oracle CRM) and related tools.
  • Excellent documentation and communication skills, with the ability to effectively present complex concepts to both technical and non-technical stakeholders.
  • Knowledge of CRM best practices and industry trends.
  • Strong project management skills with the ability to handle multiple tasks and deadlines.
  • Collaborative mindset with the ability to work effectively in cross-functional teams.
  • Attention to detail and a commitment to delivering high-quality work.