Security Operations Manager
5 days ago
About MSS Security
MSS Security Pty Ltd is a leading security company with a national footprint across Australia. We are seeking a highly skilled Security Operations Manager to join our team and manage the delivery of security services to customers within a portfolio of clients.
The successful candidate will be responsible for building strong relationships with client representatives, ensuring that any breaches or risks to client relationships are reported promptly, and providing leadership in managing staff and building a high-performing team.
Key Responsibilities:
- Client Relationship Management: Building strong, collaborative, and positive relationships with client representatives.
- Leadership and Management: First and second-line management of a large team, including recruitment, performance management, attendance management, coaching, and mentoring.
- Incident Management: Ensuring teams effectively manage incidents, including quality reporting through the correct channels and conducting incident investigations in line with Company procedures.
- Security Operations: Managing security operations across a portfolio of client sites, ensuring all duties and audits are being conducted correctly, and reporting and investigating breaches.
- Profitability: Ensuring services are delivered in line with approved contract pricing, underlying rosters, and service scope.
- Training and Compliance: Ensuring teams are appropriately trained, licensed, and developed as necessary, maintaining a training matrix for all sites, and ensuring training records are maintained.
- Health, Safety, and Environment: Monitoring compliance with HSE and HR policies, conducting incident investigations as necessary, and ensuring safety procedures are available, clearly communicated, and updated as necessary on all client sites.
- Reporting: Attending all meetings with site stakeholders, including client representatives and site-based employees, and providing monthly and quarterly reports based on client and contractual requirements.
Requirements:
- Excellent written and verbal communication skills.
- Good level of computer literacy.
- Demonstrated experience in managing multiple sites and resolving HR/IR issues.
- Solid understanding of site-based security operations and managing a large team.
- Excellent understanding of roster management and contract management.
- Sound financial acumen and capability to contribute to the preparation of quotes and tender processes.
- Competent in report writing and building and maintaining relationships with clients.
- Current VIC security license.
- Full driver's license.
How to Apply:
MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences, and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment, and honored to have an endorsed REFLECT Reconciliation Action Plan.
Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.
To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.
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