Security Operations Manager

1 week ago


Melbourne, Victoria, Australia SOS Security Full time
About Us

SOS Security is a pioneering social enterprise in the security industry, dedicated to providing ethical security services while creating pathways to employment for individuals from disadvantaged backgrounds, particularly refugees and migrants. Our mission is to establish a strong presence in the security sector, offering sustainable employment opportunities across various settings, including government and commercial sectors.

Job Summary

We are seeking a highly skilled and experienced Security Control and Response Officer to join our team. As a senior security role, you will be responsible for monitoring, advising, and overseeing operational procedures, ensuring the highest level of security and customer satisfaction.

Key Responsibilities
  • Effective communication and leadership skills to provide clear directions and information to employees and clients
  • Liaise and build relationships with onsite clients to ensure seamless service delivery
  • Manage employee-related matters, including conflict resolution and disciplinary issues
  • Provide guidance and advice to security staff on all duties and responsibilities
  • Collect and record data on operational aspects, including staff welfare checks and incident reports
  • Ensure all employees are properly equipped and fit to perform their duties
  • Monitor task effectiveness and address concerns promptly
  • Manage clock-in and clock-out times, addressing any gaps or shortages
  • Complete rostering duties and report any issues to the recruitment manager
  • Attend and participate in regular meetings with SOS management
Requirements
  • Customer service experience
  • Excellent customer service skills
  • Confident interpersonal and communication skills
  • Strong report writing skills
  • Professional personal presentation
  • Exceptional work attendance
  • Proven experience in conflict resolution
  • Proven experience and knowledge in asset protection
  • Ability to liaise with onsite clients and manage employee-related matters
  • Current and valid Security License
  • Advanced computer literacy
What We Offer

SOS Security provides a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced security professional, we encourage you to apply for this exciting opportunity.



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