Airport Operations Manager

2 weeks ago

Sydney, New South Wales, Australia Virgin Australia Full time

We're looking for a highly skilled Airport Operations Manager to lead our mainline airport operations in Sydney. As a key member of our team, you will be responsible for ensuring the highest levels of safety, service excellence, and operational efficiencies are delivered in line with our Group Strategy.

Key Responsibilities:

  • Contribute to the development and execution of the Airport Experience strategy, focusing on delivering exceptional airport services.
  • Build and maintain strong relationships with key stakeholders, including Workforce planning, Airport Operations Delivery Manager, CEMs, and Ramp Duty Leaders, to ensure consistency in planning and execution of the operational plan.
  • Collaborate with Airport Managers to drive consistency across our airport operations and identify opportunities for continuous improvement.
  • Develop and manage a sustainable, productive, and efficient resource plan that supports operational excellence and drives ancillary sales at all customer touchpoints.
  • Identify opportunities for continuous improvement across the airport, leading to more efficient and streamlined processes, reduced complexity, and increased productivity.

Requirements:

  • Minimum 5 years' experience leading large customer/operational workforces.
  • Demonstrated people leadership and motivating large teams.
  • Proven experience in strategy execution and KPI achievement.
  • Excellent attention to detail and meticulous accuracy.
  • Good problem-solving skills.
  • Solid time management and prioritisation skills.

We offer a range of benefits, including discounted flights, flexible work arrangements, and access to wellbeing programs. If you're passionate about delivering exceptional airport experiences, we'd love to hear from you.

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