Operations Driver

1 week ago


Townsville City Center, Queensland, Australia Neuron Mobility Full time

About the Role

As a key member of our Neuron Mobility team, you will play a vital role in managing our e-scooter fleet. This includes driving service vehicles to pick up e-scooters across the city and relocating them to high-demand areas. You will be responsible for ensuring the efficient operation of our fleet, working closely with our ground patrollers to achieve this goal.

Key Responsibilities

  • Drive a service vehicle to collect and relocate e-scooters across the city.
  • Work collaboratively with ground patrollers to optimize e-scooter distribution and ensure efficient fleet operation.
  • Perform routine vehicle checks and report any issues to the relevant team.
  • Provide excellent customer service, responding to customer inquiries and resolving any issues that may arise.
  • Work independently and as part of a team, adapting to changing circumstances and priorities.

Requirements

  • Hold a valid, unrestricted driver's license.
  • Be at least 21 years old.
  • Have a suitable smartphone to perform the role (e.g., Apple or Android device from 2018 or newer).
  • Be able to work a minimum of 10 hours per week, up to a maximum of 38 hours.
  • Be flexible to work regular evenings, late nights, and/or weekends.
  • Be able to regularly lift, carry, and maneuver 25-28 kg.
  • Have some experience working as a driver (e.g., courier, Uber, removalist, etc.).
  • Be a fast learner, comfortable working with technology, and able to multitask.
  • Be a safe and competent driver, able to be in charge of a vehicle.
  • Be a self-starter with a positive attitude and a 'can-do' approach.
  • Have a strong work ethic and be willing to be hands-on.
  • Be able to provide excellent customer service and respond to customer inquiries.
  • Be a team player, able to work well with others and handle a high-pressure, fast-paced environment.

Our Values

  • Make It Happen: We strive to deliver results with the highest impact and are committed to following through. We continuously optimize through collaboration to achieve the best collective outcomes.
  • Be Proactive: We seize the initiative and are always looking for continual improvement, for ourselves, our team, and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.
  • Trust Facts Over Opinion: Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.
  • Stay Curious: We ask questions, challenge assumptions, learn from mistakes, and are ready to leave behind what we thought we knew.
  • Do More With Less: We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximize our impact and the return on investment.

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