Delivery Station Coordinator

3 weeks ago

Brisbane, Queensland, Australia Amazon Commercial Services Pty Ltd - F47 Full time
About the Role

We are seeking a highly skilled and customer-focused Delivery Station Coordinator to join our team at Amazon Commercial Services Pty Ltd - F47. As a key member of our logistics operations, you will play a critical role in ensuring our customers receive their packages on time and with a smile.

Key Responsibilities
  • Communicate with customers directly in-person, via phone, and via email to resolve issues and provide support.
  • Empathize with and prioritize customer needs to deliver exceptional customer experiences.
  • Uphold company values and respect every customer interaction.
  • Resolve issues and set appropriate expectations with customers in a timely and professional manner.
  • Clearly understand and respond appropriately to customer issues, using logical and sound judgment to ensure the best possible outcome.
  • Work a flexible full-time schedule, including evenings, weekends, and holidays, to meet the needs of our customers.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in customer service, preferably in a fast-paced environment.
  • Ability to effectively prioritize work time to ensure efficiency and meet customer needs.
  • Experience with Windows Operating Systems and Microsoft Outlook.
  • Familiarity with multiple web browsers, database searching, and instant messenger tools.
Preferred Qualifications
  • Bachelor's degree or equivalent work-related experience.
  • Proficiency in verbal and written communication skills.
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
About Amazon

At Amazon, our mission is to be Earth's most customer-centric company. We strive to exceed customer expectations by innovating and providing best-in-class customer support as we expand our logistics products and services. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.

We are an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our team is always looking for ways to make Amazon's customer service even better, and we need excellent people to make that happen.

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