Housing Solutions Coordinator
4 days ago
Job Overview
The Senior Customer Service Manager plays a pivotal role in Housing and Homelessness Services, ensuring the delivery of housing and homelessness services through Housing Service Centres.
This position involves providing a range of services, products, and referrals to offer housing solutions for diverse customer groups.
The key focus is on efficient and effective service delivery that reflects customer needs and aligns with outcomes for the individual and the organisation.
Key Responsibilities
- Support the department in delivering housing and homelessness services.
- Collaborate with the team to provide a range of services, products, and referrals.
- Ensure service delivery is reflective of customer needs and aligned with organisational outcomes.
- Develop and implement strategies to enhance service efficiency and effectiveness.
Requirements
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively as part of a team.
- Highly organised and able to prioritise tasks effectively.
- Sound knowledge of housing and homelessness services.
Benefits
- Opportunity to make a positive impact on the community.
- Chance to develop leadership and management skills.
- Collaborative and supportive work environment.
- Opportunities for professional growth and development.
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