IT Service Delivery Manager
1 week ago
We are seeking an experienced IT Service Delivery Manager to lead our IT service delivery across complex or enterprise portfolios. As a key member of our team, you will be responsible for ensuring that our IT services meet business needs and exceed expectations.
Key Responsibilities:
- Manage IT services using Incident, Problem, Change, Asset, Request, and Knowledge Management processes, adhering to ITIL best practices.
- Lead IT service delivery across complex or enterprise portfolios, ensuring services meet business needs and exceed expectations.
- Handle escalations, working with internal teams and external vendors to resolve issues efficiently and minimize business impact.
- Oversee Asset and Configuration Management, ensuring effective usage and compliance of IT assets.
- Ensure timely and efficient response to IT service requests, improving overall customer satisfaction.
- Maintain and develop the Knowledge Management system to enhance issue resolution and service consistency.
- Conduct service reviews, monitor Service Level Agreements (SLAs), and drive continuous improvement initiatives.
- Build strong relationships with stakeholders and vendors to ensure high-quality service delivery.
Key Skills and Experience:
- Proven experience in IT Service Delivery Management or a related role within enterprise or complex environments.
- Solid understanding of IT Service Management (ITSM) frameworks and tools.
- Hands-on experience with Microsoft 365 (M365) and familiarity with ServiceNow.
- Excellent communication and stakeholder management skills.
- Experience managing vendor relationships and ensuring services meet SLAs.
- Strong problem-solving skills and the ability to drive improvements in IT service delivery.
If you are passionate about managing IT services in a dynamic, enterprise-level environment and have experience delivering service excellence, we encourage you to apply. We are an equal opportunities employer and welcome applications from diverse backgrounds.
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