Service Delivery Manager
4 weeks ago
We are seeking an experienced IT Service Delivery Manager to lead a large, multi-year portfolio in partnership with our delivery teams. Based within our client's IT Service Delivery Team and reporting to the IT Service Management Lead, you will be responsible for implementing and overseeing ITIL-aligned Service Management processes, including Incident, Problem, Change, Asset, Request, and Knowledge Management.
Your expertise will ensure the efficient and effective delivery of IT services, playing a critical role in supporting the university's strategic goals through operational excellence and service reliability.
Key Responsibilities:- Implement and oversee ITIL-aligned Service Management processes
- Lead a large, multi-year portfolio in partnership with delivery teams
- Ensure the efficient and effective delivery of IT services
- Support the university's strategic goals through operational excellence and service reliability
- Demonstrated experience in IT service delivery, preferably across large, complex portfolios
- Exemplary process governance and document management skills
- Highly developed stakeholder engagement skills and proactive approach
- Strong time management skills, adaptable and detail-oriented
- High-level proficiency across the M365 suite
- Familiarity with the ServiceNow Platform is advantageous
- Professional qualifications in Microsoft Software suite
- ITIL v3 foundation or intermediate or working towards
NCS Australia is a dynamic and inclusive organization that values diversity and promotes equal opportunities. We offer a range of benefits, including paid parental leave, initiatives focused on your well-being, and discounted health insurance. Our commitment to your career development is evident through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform.
We are an equal-opportunity employer and welcome applications from all sectors of the community. We actively support and encourage people with disability to apply and are committed to supporting adjustments throughout the recruitment and selection process.
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Adelaide, South Australia NCS Australia Full time{"title": "IT Service Delivery Manager", "subtitle": "Lead a large, multi-year portfolio in partnership with our delivery teams.", "content": "We are seeking an experienced IT Service Delivery Manager to lead a large, multi-year portfolio in partnership with our delivery teams. Based within our client\u2019s IT Service Delivery Team and reporting to the IT...
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Adelaide, South Australia NCS Australia Full time{"title": "IT Service Delivery Manager", "subtitle": "Lead a large, multi-year portfolio in partnership with our delivery teams.", "content": "We are seeking an experienced IT Service Delivery Manager to lead a large, multi-year portfolio in partnership with our delivery teams. Based within our client\u2019s IT Service Delivery Team and reporting to the IT...
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