Service Delivery Manager

4 weeks ago


Adelaide, South Australia NCS Australia Full time
Job Title: Service Delivery Manager

We are seeking an experienced IT Service Delivery Manager to lead a large, multi-year portfolio in partnership with our delivery teams. Based within our client's IT Service Delivery Team and reporting to the IT Service Management Lead, you will be responsible for implementing and overseeing ITIL-aligned Service Management processes, including Incident, Problem, Change, Asset, Request, and Knowledge Management.

Your expertise will ensure the efficient and effective delivery of IT services, playing a critical role in supporting the university's strategic goals through operational excellence and service reliability.

Key Responsibilities:
  • Implement and oversee ITIL-aligned Service Management processes
  • Lead a large, multi-year portfolio in partnership with delivery teams
  • Ensure the efficient and effective delivery of IT services
  • Support the university's strategic goals through operational excellence and service reliability
Requirements:
  • Demonstrated experience in IT service delivery, preferably across large, complex portfolios
  • Exemplary process governance and document management skills
  • Highly developed stakeholder engagement skills and proactive approach
  • Strong time management skills, adaptable and detail-oriented
  • High-level proficiency across the M365 suite
  • Familiarity with the ServiceNow Platform is advantageous
  • Professional qualifications in Microsoft Software suite
  • ITIL v3 foundation or intermediate or working towards
Why Join Us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance.

We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.



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