Transform Customer Experiences through Innovative Platforms

3 days ago

Newcastle, New South Wales, Australia beBeeTECHNOLOGY Full time

Job Title: Technical Product Analyst

This is an exciting opportunity to join our team as a Technical Product Analyst, where you will play a key role in shaping the future of agent experience and customer engagement through innovative platforms.

  • You will collaborate with cross-functional teams to define and deliver agent tool enhancements, translating complex business needs into actionable technical stories and user requirements.
  • Use data to support decision-making, platform optimisation, and performance improvement, engaging stakeholders and gathering feedback for smooth feature rollouts.
  • Champion continuous improvement and the voice of the agent in every release, working in agile environments and collaborating cross-functionally.
  • Develop strong skills in documenting user requirements and analysing data, ensuring that all your work is delivered to the highest standard.
What You'll Do
  • Define and deliver high-quality solutions that meet business needs.
  • Communicate effectively with stakeholders at all levels.
  • Analyse data to inform business decisions.
  • Work collaboratively as part of a team.

Benefits:

  • New starter benefit to help set up a functional home workspace.
  • 50% discount on employee health insurance + 35% off travel insurance.
  • The opportunity to give back to the community through paid leave for volunteering.
  • Access to our corporate fitness discounts.
  • Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits.
Seniority level

Entry Level

Employment type

Full-time

Job function

Information Technology

Contact Centre Tech or Operations Experience Required

Agile Environment Experience Required

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