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Operational Manager
2 months ago
Job Title: Duty Manager
Company: Panthers North Richmond
Job Type: Full-time
Location: North Richmond
About Us: We are a leading hospitality company that prides itself on providing exceptional customer service and creating a welcoming atmosphere for our members and guests.
Job Summary: We are seeking a highly motivated and customer-focused professional to join our team as a Duty Manager. As a Duty Manager, you will be responsible for coordinating club operations, ensuring the comfort and wellbeing of our members and guests, and managing staff on shift.
Key Responsibilities:
- Operational Management: Manage the day-to-day business of the club, including daily cash reconciliation, processing, and completing management reports.
- Customer Service: Ensure the comfort and wellbeing of members and guests, and provide exceptional customer service at all times.
- Staff Management: Manage staff on shift, including monitoring staff productivity and performance, and providing guidance and support as needed.
- Conflict Resolution: Manage conflict resolution and customer complaints in a professional and courteous manner.
- Legislative Compliance: Adhere to Panthers policies, procedures, and legislative requirements, including the Registered Clubs Act and Liquor Act.
Requirements:
- Experience: 2 years' experience in a supervisory or management role within the hospitality industry.
- Communication Skills: Fantastic written and verbal communication skills, with the ability to communicate effectively with staff, members, and guests.
- Leadership Skills: Ability to motivate and train a team, and provide guidance and support as needed.
- Computer Skills: Intermediate computer skills, including understanding of Microsoft applications.
- Qualifications: Current RSA/RCG and First Aid qualifications.
What We Offer:
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Opportunities for Growth: Opportunities for career growth and development within the company.
- Benefits: A range of benefits, including discounts on merchandise and at our restaurants across all sites, excellent working conditions, and free parking.
