Store Operations Manager

24 hours ago

North Ryde, New South Wales, Australia Frontline Recruitment Full time

Store Operations Manager

At Frontline Recruitment, we're seeking a highly skilled Store Operations Manager to join our team. As a key member of our retail management team, you will play a pivotal role in ensuring the smooth day-to-day operation of our stores.

Key Responsibilities:

  • Team Leadership: Assist in leading, training, and motivating the store team to deliver excellent customer service and achieve sales targets.
  • Sales and Customer Service: Engage with customers to understand their needs, provide expert product advice, and ensure they leave satisfied.
  • Stock Management: Oversee inventory levels, assist with stock ordering, and ensure the store is always well-stocked and well-presented.
  • Operational Support: Help manage the daily operations of the store, including opening/closing, cash handling, and ensuring store policies and procedures are followed.
  • Reporting: Assist the Store Manager in tracking sales performance, staff schedules, and operational reports.
  • Customer Issue Resolution: Handle customer queries and complaints in a professional and efficient manner to maintain a positive store reputation.
  • Health & Safety Compliance: Ensure the store is operating in line with health and safety standards and regulations.

Requirements:

  • Retail Experience: Previous experience in a retail or customer-facing role, ideally within the tools or hardware industry.
  • Leadership Skills: Ability to inspire and lead a team, with a hands-on approach to problem-solving.
  • Sales-Driven: A passion for delivering excellent customer service and driving sales performance.
  • Organisational Skills: Strong multitasking abilities, with great attention to detail and time management.
  • Product Knowledge: Familiarity with tools and equipment is a bonus, but a willingness to learn and become an expert is essential.
  • Problem-Solving: Proactive in resolving issues, whether customer-related or operational, and able to make decisions confidently.
  • Tech-Savvy: Basic proficiency with POS systems and Microsoft Office (Excel, Word) for reporting and stock management.

What We Offer:

  • Competitive Salary: A package designed to reward your experience and contributions to the team.
  • Career Growth Opportunities: We are committed to promoting from within, and this role offers a clear path to becoming a Store Manager.
  • Supportive Work Environment: Be part of a collaborative and supportive team, with a strong focus on professional development.
  • Employee Discounts: Enjoy exclusive discounts on a wide range of tools and equipment.
  • Work-Life Balance: Monday to Friday work schedule with occasional weekends as needed.

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