Investigations Coordinator
1 month ago
We are seeking a highly skilled Investigations Coordinator to join our team at Auto & General. As an Investigations Coordinator, you will play a critical role in managing and coordinating investigations into claims, ensuring that our customers receive fair and timely outcomes.
Key Responsibilities- Manage and coordinate investigations into claims, including gathering evidence, interviewing witnesses, and preparing reports.
- Develop and implement investigation plans to ensure that claims are thoroughly investigated and resolved in a timely manner.
- Collaborate with external investigation services to access additional information and expertise.
- Make acceptance or rejection decisions for claims based on sound evidence and communicate outcomes to customers.
- Provide support on potentially fraudulent claims escalated to Customer Dispute Resolutions prior to and post submission to Ombudsman.
- Conduct interviews of policyholders and other relevant stakeholders, recording statements as required and writing records of all interviews.
- Certificate IV Financial Services or Certificate III Investigative Services highly regarded.
- Previous experience in conducting investigation interviews, highly regarded.
- Excellent working knowledge of insurance legislation and processes.
- Excellent interpersonal skills, including written and verbal communication, with the ability to build client rapport.
- Excellent problem-solving and decision-making skills.
- Good computer and administration skills.
- Good time management skills.
- Ability to work autonomously and build professional resilience.
Auto & General is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Virgin Money.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.
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Investigations Coordinator
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled Investigations Coordinator to join our team at Auto & General. As an Investigations Coordinator, you will play a critical role in managing and coordinating investigations into claims, ensuring that our customers receive fair and timely outcomes.Key ResponsibilitiesManage and coordinate investigations into claims,...
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Investigations Coordinator
2 months ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled Investigations Coordinator to join our team at Auto & General. As a key member of our fraud investigations team, you will play a critical role in managing and coordinating investigations into claims to external firms, as well as finalizing claims to prevent and detect fraudulent activity.Key...
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WHS Coordinator
1 month ago
North Lakes, Queensland, Australia Auto & General Full timeAbout UsAuto & General is a leading Australian insurer, dedicated to providing innovative solutions to safeguard our customers' futures. Our multi-award-winning brand, Budget Direct, offers a range of insurance products that protect our customers' most valued possessions.Job SummaryWe are seeking a highly skilled WHS Coordinator to join our team. The...
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WHS Coordinator
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout UsAuto & General is a leading Australian insurer, providing a range of general insurance products to safeguard customers' most valued possessions. Our mission is to deliver exceptional customer experiences and protect our customers' futures.Job SummaryWe are seeking a highly skilled WHS Coordinator to join our team. The successful candidate will be...
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WHS Advisor
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North Lakes, Queensland, Australia Auto & General Full timeAbout UsAuto & General is a leading Australian insurer that provides a range of general insurance products to safeguard customers' most valued possessions. Our mission is to deliver exceptional customer experiences and build a brighter future for our customers.Job SummaryWe are seeking a highly skilled Workplace Health and Safety Coordinator to join our...
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Insurance Claims Specialist
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