Investigations Coordinator

1 month ago


North Lakes, Queensland, Australia Auto & General Full time
About the Role

We are seeking a highly skilled Investigations Coordinator to join our team at Auto & General. As an Investigations Coordinator, you will play a critical role in managing and coordinating investigations into claims, ensuring that our customers receive fair and timely outcomes.

Key Responsibilities
  • Manage and coordinate investigations into claims, including gathering evidence, interviewing witnesses, and preparing reports.
  • Develop and implement investigation plans to ensure that claims are thoroughly investigated and resolved in a timely manner.
  • Collaborate with external investigation services to access additional information and expertise.
  • Make acceptance or rejection decisions for claims based on sound evidence and communicate outcomes to customers.
  • Provide support on potentially fraudulent claims escalated to Customer Dispute Resolutions prior to and post submission to Ombudsman.
  • Conduct interviews of policyholders and other relevant stakeholders, recording statements as required and writing records of all interviews.
Requirements
  • Certificate IV Financial Services or Certificate III Investigative Services highly regarded.
  • Previous experience in conducting investigation interviews, highly regarded.
  • Excellent working knowledge of insurance legislation and processes.
  • Excellent interpersonal skills, including written and verbal communication, with the ability to build client rapport.
  • Excellent problem-solving and decision-making skills.
  • Good computer and administration skills.
  • Good time management skills.
  • Ability to work autonomously and build professional resilience.
About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Virgin Money.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.



  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Investigations Coordinator to join our team at Auto & General. As an Investigations Coordinator, you will play a critical role in managing and coordinating investigations into claims, ensuring that our customers receive fair and timely outcomes.Key ResponsibilitiesManage and coordinate investigations into claims,...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Investigations Coordinator to join our team at Auto & General. As a key member of our fraud investigations team, you will play a critical role in managing and coordinating investigations into claims to external firms, as well as finalizing claims to prevent and detect fraudulent activity.Key...

  • WHS Coordinator

    1 month ago


    North Lakes, Queensland, Australia Auto & General Full time

    About UsAuto & General is a leading Australian insurer, dedicated to providing innovative solutions to safeguard our customers' futures. Our multi-award-winning brand, Budget Direct, offers a range of insurance products that protect our customers' most valued possessions.Job SummaryWe are seeking a highly skilled WHS Coordinator to join our team. The...

  • WHS Coordinator

    4 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    About UsAuto & General is a leading Australian insurer, providing a range of general insurance products to safeguard customers' most valued possessions. Our mission is to deliver exceptional customer experiences and protect our customers' futures.Job SummaryWe are seeking a highly skilled WHS Coordinator to join our team. The successful candidate will be...

  • WHS Advisor

    2 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    About UsAuto & General is a leading Australian insurer that provides a range of general insurance products to safeguard customers' most valued possessions. Our mission is to deliver exceptional customer experiences and build a brighter future for our customers.Job SummaryWe are seeking a highly skilled Workplace Health and Safety Coordinator to join our...


  • North Lakes, Queensland, Australia Auto & General Full time

    Role SummaryAs a Claims Consultant at Auto & General, you will play a key role in delivering exceptional claims service, ensuring the timely and effective resolution of claims. Your primary objective will be to investigate, evaluate, and negotiate assigned cases to maximize recovery amounts.Key ResponsibilitiesClaims Management: Manage a portfolio of...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims Recovery Role at Auto & GeneralWe are seeking a skilled Claims Recovery Expert to join our team at Auto & General. As a Claims Recovery Expert, you will be responsible for delivering superior claims service, determining proper policy coverage, and investigating assigned cases.Key Responsibilities:Manage a portfolio of recoveries claims, including...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims Recovery Role at Auto & GeneralWe are seeking a skilled Claims Recovery Expert to join our team at Auto & General. As a key member of our Recoveries team, you will be responsible for delivering exceptional claims service, investigating and evaluating assigned cases, and negotiating recoveries with third-party insurers.Key Responsibilities:Manage a...

  • WHS Advisor

    3 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    About UsAuto & General is a leading Australian insurer, providing innovative solutions to safeguard customers' futures. Our multi-award-winning brand, Budget Direct, offers a range of insurance products, including car, home, and travel insurance.Job SummaryWe are seeking a highly skilled Workplace Health and Safety Coordinator to join our team. The...

  • WHS Advisor

    4 days ago


    North Lakes, Queensland, Australia Auto & General Full time

    About UsAuto & General is a leading Australian insurer, providing a range of general insurance products to safeguard customers' most valued possessions. Our mission is to deliver exceptional customer experiences and protect our customers' interests.Job SummaryWe are seeking a highly skilled Workplace Health and Safety Coordinator to join our team. The...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleAuto & General is seeking a highly skilled Workplace Health and Safety Coordinator to join our team. As a key member of our organization, you will play a critical role in promoting a safety-first culture within our Motor Claims and Assessing Operations.Key ResponsibilitiesDevelop and Implement Safety Initiatives: Collaborate with the Senior...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleAuto & General is seeking a highly skilled Workplace Health and Safety Coordinator to join our team. As a key member of our organization, you will play a critical role in promoting a safety-first culture within our Motor Claims and Assessing Operations.Key ResponsibilitiesDevelop and Implement Safety Initiatives: Collaborate with the Senior...


  • Noosa North Shore, Queensland, Australia UGL Full time

    Transforming Australia's Energy LandscapeWe're seeking an experienced Environmental Advisor to join our team at UGL, working on the HumeLink West Project. This high-profile initiative involves delivering new 500kV double circuit transmission lines spanning 130kms from Wagga Wagga Substation to a new Substation at Gugaa.As an Environmental Advisor, you'll...


  • North Lakes, Australia Auto & General Insurance Full time

    Driven, motivated and able to progress investigations with mínimal oversight. - Demonstrate excellent knowledge of investigation practices, preferably within the insurance industry. - Demonstrate experience in undertaking recorded interviews via phone, video link and in person along with preparation of highly detailed reports. - Display excellent...


  • North Lakes, Australia Auto & General Full time

    The role: As our new Investigations Coordinator you will be managing and coordinating the investigation into a claim to an external firm, as well as finalising claims to prevent and detect fraudulent activity. You will: Maintain detailed and accurate records of investigations, including all relevant documents, interviews, and evidence collected and prepare...


  • North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** This...

  • Investigator

    2 months ago


    Varsity Lakes, Australia G8 Education Full time

    516702 - Varsity Lakes, QLD, 4227 - Legal and Compliance - Permanent Full time Add to favourites Favourite View favourites G8 Education is one of Australia’s largest early education and care providers, with more than 400+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 50,000 children every day. Our core...


  • North Geelong, Australia WorkSafe Victoria Full time

      Investigations Officer $96,849.00 per annum + superannuation Full Time, ongoing position 1 Malop Street Geelong or 567 Collins Street, Melbourne (Hybrid working model) Purpose The Investigations Officer - Compensation will contribute to the ongoing viability of the WorkCover insurance scheme...


  • North Geelong, Victoria, Australia WorkSafe Victoria Full time

    About the RoleWe are seeking a highly skilled Investigations Officer - Compensation to join our team at WorkSafe Victoria. As a key member of our Compensation Investigations Team, you will play a critical role in detecting alleged offences under the Workplace Injury Rehabilitation and Compensation Act 2013 and the Accident Compensation Act 1985.Key...

  • WHS Coordinator

    4 months ago


    North Lakes, Australia Auto & General Full time

    About us Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money. Our range of general insurance...


  • Mawson Lakes, South Australia SA Health Full time

    About the RoleThe Safety and Quality Coordinator is responsible for ensuring SA Medical Imaging, Lyell McEwin Hospital is a quality assured and accredited service provider by coordinating and leading the Divisions Quality Assurance (QA) Program. This includes providing consultancy, expert advice and recommendations, developing and implementing consumer...


  • North Ryde, Australia Achieve Australia Full time

    Promote safe and compliant workplace environment - Be part of the People Performance and Culture team - Competitive salary and employee benefits, including salary packaging We are looking for a Work Health and Safety Coordinator to be part of our newly created WHS team and make a difference in promoting a safe and compliant workplace environment. **Purpose...


  • North Ryde, Australia Achieve Australia Full time

    Promote safe and compliant workplace environment - Be part of the People Performance and Culture team - Competitive salary and employee benefits, including salary packaging We are looking for a Work Health and Safety Coordinator to be part of our newly created WHS team and make a difference in promoting a safe and compliant workplace environment. **Purpose...


  • Mawson Lakes, South Australia SA Health Full time

    About the RoleThe Safety, Quality & Risk Coordinator is responsible for ensuring SA Medical Imaging, Lyell McEwin Hospital is a quality assured and accredited service provider by coordinating and leading the Divisions Quality Assurance (QA) Program, including providing consultancy, expert advice and recommendations, developing and implementing consumer...

  • Hseq Coordinator

    6 months ago


    Edinburgh North, Australia Supagas Pty Ltd Full time

    Employee Reward & Recognition Program - Continual ongoing support and training provided - Work for an Essential Service for financial security **About the Company** Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. Our Vision for Safety is THINK, WORK, LIVE...

  • Production Coordinator

    5 months ago


    Altona North, Australia Circular Plastics Australia (PET) Full time

    **Company Description** Circular Plastics Australia, a part of the PACT Group, is creating a truly circular economy by giving billions of used plastic bottles and containers a new life. Our facilities will enable plastic waste to be recycled locally and made into new bottles and packaging, rather than ending up in landfill. The Production Coordinator will...


  • Altona North, Australia Action Workforce Full time

    Inventory Administration Coordinator Casual | Altona North VIC 3025 AU Date Posted: 14-10-2024 We are currently seeking a candidate to fill a Warehouse Inventory and Inbound Administrator role for one of our well known clients located in Altona North, you must be reliable and have advanced experience in Word, Excel (Intermediate to...


  • Laverton North, Australia Oriental Merchant Full time

    **Job ID**: #73 Description Oriental Merchant is a leading importer and distributor of authentic Asian groceries, supplying supermarkets such as Coles, Woolworths, and independent grocery stores. We work with brands such as ABC, Lee Kum Kee, Valcom, and Yeo's that are familiar throughout the Asia Pacific. We are proud of what we have achieved in growing...


  • Laverton North, Australia Adaptalift Group Full time

    Build your expertise in this broad and varied safety role - Reap the benefits of a leader who will invest in your career development - Join a business that puts safety at the forefront of its operations **About Us**: *** At Adaptalift Group, we are proudly supporting Australian industry by keeping goods moving. We exclusively distribute some the world’s...


  • North Adelaide, South Australia Vanderbilt University Medical Center Full time

    Job SummaryVanderbilt University Medical Center is seeking a highly skilled Clinical Translational Research Coordinator to join our team. As a key member of our research team, you will be responsible for coordinating the approval processes and conduct of research protocols, ensuring the integrity and quality of clinical/translational...


  • North Adelaide, South Australia Vanderbilt University Medical Center Full time

    Job SummaryVanderbilt University Medical Center is seeking a highly skilled Clinical Translational Research Coordinator to join our team. As a key member of our research team, you will be responsible for coordinating the approval processes and conduct of research protocols, ensuring the integrity and quality of clinical/translational...


  • North Sydney, Australia oOh! Full time

    About oOh!: oOh! is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better! We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse portfolio...


  • North Geelong, Victoria, Australia Fruition Recruitment Full time

    About the RoleWe are seeking a highly skilled Human Resources Coordinator to join our team at Fruition Recruitment. As a key member of our organization, you will play a vital role in enhancing our human resources practices and maintaining a positive work environment.Key ResponsibilitiesCollaborate closely with executive, leadership, and teams to develop and...