Desktop Infrastructure Technician

2 days ago

Logan City, Queensland, Australia beBeeSupport Full time $80,000 - $120,000
Desktop Support Specialist

The role of Desktop Support Specialist involves providing technical assistance and support to clients, ensuring seamless IT operations and infrastructure management.

Key Responsibilities
  • Offer expert technical support to end-users in resolving hardware and software issues.
  • Diagnose and troubleshoot complex technical problems using proven methodologies.
  • Manage user accounts and permissions through Active Directory, adhering to company policies.
  • Install, configure, and update Windows operating systems and software applications as required.
  • Maintain comprehensive documentation of IT support processes for future reference and training purposes.
Required Skills and Qualifications
  • Profound expertise in Active Directory to manage secure and efficient user access controls and policies.
  • Strong technical skills to troubleshoot and resolve end-user issues related to hardware and software.
  • Extensive knowledge of troubleshooting methodologies to diagnose complex technical problems effectively.
  • Substantial experience with Windows OS to configure, manage, and support desktop environments.
  • Excellent communication skills to convey complex technical information clearly to a non-technical audience.
Benefits

This role offers the opportunity to work with a leading provider of IT services across the Asia Pacific and EMEA regions, specializing in desktops, servers, networks, and data center technologies.

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