IT Operations Manager

17 hours ago

Logan City, Queensland, Australia beBeeSupport Full time $80,000 - $100,000
Desktop Infrastructure Specialist

This mid-level position involves managing IT operations and infrastructure for clients in various locations.

Main Responsibilities:
  • Provide technical support to ensure optimal functioning of users' IT workstations and devices.
  • Diagnose and troubleshoot hardware and software issues, escalating to advanced support teams when necessary.
  • Manage user accounts and permissions through Active Directory, ensuring compliance with company policies.
  • Assist with the installation, configuration, and updating of Windows operating systems and software applications.
  • Maintain documentation of IT support processes and solutions for future reference and training purposes.
  • Offer onsite and remote support to users across designated locations, ensuring prompt resolution of IT issues.
Key Requirements:
  • Proficiency in Active Directory for managing secure and efficient user access controls.
  • Strong desktop support skills to troubleshoot and resolve end-user issues related to hardware and software.
  • In-depth knowledge of troubleshooting methodologies for diagnosing complex technical problems effectively.
  • Extensive experience with Windows OS to configure, manage, and support desktop environments.
  • Excellent technical support abilities to assist users with IT issues and enquiries promptly and efficiently.
  • Solid expertise in hardware and software support to handle a wide range of IT equipment and applications.
  • Proven experience with IT Helpdesk operations, handling queries, and escalating issues when necessary.
  • Ability to communicate complex technical information clearly to a non-technical audience.

Please note that this is a contract opportunity, offering the chance to work in diverse locations.

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