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Client Engagement Manager

2 months ago

Brisbane, Queensland, Australia Atturra Limited Full time

About Atturra Limited
Atturra Limited stands as one of Australia's most rapidly expanding ASX-listed advisory and IT solutions firms.

Our Offerings
The Atturra portfolio encompasses premier Advisory, Hybrid IT, Private Cloud, and Connectivity services, supported by a team with extensive industry experience. This combination of expertise and our dedicated personnel positions us as a leading provider of 'as a service' solutions in the marketplace.

Our Workforce
With over 850 professionals operating across Australia, New Zealand, Singapore, and Hong Kong, Atturra engages in some of the most prestigious projects within Australia. The variety and scale of our initiatives ensure continuous skill development and enhancement of the value you contribute. These projects are impactful, positively influencing lives.

Employee Insights
Our team members express their enthusiasm:
"We are striving towards a very promising future."
"This is a company with a clear vision and a bright outlook."

Your Transformational Journey
At Atturra, you will be involved in high-profile transformation and technology initiatives throughout Australia. The extensive nature of our projects allows for ongoing personal and professional growth, enabling you to contribute meaningfully to the future.

Why Choose Atturra?

Innovative Culture
We foster a culture of innovation within our teams, promoting an environment of growth and possibility. Our commitment to a supportive and inclusive culture encourages success through collaboration, diligence, and dedication.

Core Values
Our organizational culture is reflected in our employees, who embody camaraderie, innovation, dedication, respect, and excellence. These principles are fundamental to our operations and the values we uphold.

Employee Benefits
• Comprehensive employee benefits, recognition, and wellness programs
• Opportunities for career advancement through succession planning and mentorship
• Continuous investment in professional development, including industry certifications and educational support
• Mental health resources available through our Employee Assistance Program
• Support for family responsibilities, including paid parental leave
• Employee referral program with financial incentives.

Key Responsibilities
This position is tailored to support the strategic objectives of the Atturra Manufacturing Team. Reporting to the Sales Director, you will be tasked with planning, developing, and executing strategic and operational initiatives to enhance client experience and retention. In alignment with Atturra's values, you will act as the primary point of contact for existing clients and liaise with all Atturra departments - Services, Support, and Sales.

Specific Duties Include:

  • Driving subscription renewals
  • Enhancing client satisfaction metrics
  • Facilitating client referenceability
  • Engaging in proactive executive communication with clients
  • Developing account plans and visions
  • Tracking all client interactions using appropriate CRM software
  • Monitoring client growth and personnel changes

Additionally, you will identify passive revenue opportunities and refine sales operations and client processes to promote efficiency and growth. This role serves as a potential pathway to a rewarding sales career.

Qualifications for Success
• Bachelor's degree in business, IT, or a related field
• Minimum of 2 years of relevant experience in a business-facing role, demonstrating increasing levels of responsibility. Experience with executive presentations and escalations is essential; a strong executive presence is required, along with a willingness to engage in detail-oriented tasks - ERP experience and/or exposure to the manufacturing sector is crucial.
• Proficiency in Excel, PowerPoint, Word, and CRM systems
• Excellent communication skills, both verbal and written, with the ability to effectively motivate clients and maintain high satisfaction levels.
• A solid understanding of business functions, with a desire to expand knowledge in additional areas.
• Strong organizational skills, including planning and follow-up, customer service aptitude, teamwork, initiative, resourcefulness, and the ability to manage multiple priorities while building strong relationships.
• Willingness to travel up to 5% as necessary to achieve client satisfaction and renewal objectives.
• Consistent access to a vehicle or transportation service is required.

Commitment to Diversity
Atturra is dedicated to addressing the digital skills gap and advocating for diversity and inclusion, welcoming applications from all individuals regardless of gender, LGBTQI identity, ethnicity, religion, physical ability, or age.

This document outlines the general nature and level of work expected from individuals in this role. It is not intended to be an exhaustive list of all responsibilities, key accountabilities, and skills required. Management reserves the right to modify job responsibilities and accountabilities as necessary.