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Solutions Manager

3 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000
Job Overview:

The role of Customer Solutions Officer is a pivotal leadership position designed for experienced and dynamic managers who thrive in technical, trade-focused environments.

  • Key Responsibilities:
  • Team Leadership: Lead, mentor, and motivate customer service teams, fostering high performance, continuous improvement, and technical knowledge sharing.
  • Customer Service Strategy & Process Improvement: Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the customer experience and align with business goals.
  • Technical Customer Relations & After-Sales Support: Plan and implement after-sales service initiatives to proactively follow up on customer satisfaction, ensure part performance, and gather vital feedback.
  • Required Qualifications:
  • A minimum of 1+ years of experience in customer service management or team leadership roles, preferably in automotive, trade, or related technical industries.

This role requires strong leadership skills, excellent communication and interpersonal skills, and a proactive, problem-solving mindset focused on continuous improvement and customer satisfaction.