Software Technical Consultant
1 month ago
About Our Company
RELX Trading Australia Pty Limited Company is a leading provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
We are seeking a skilled Software Technical Consultant - server/desktop installation to join our team at LexisNexis Legal Software Solutions. As a key member of our technical services team, you will provide technical installation, upgrade, and support services for our legal software solutions.
Responsibilities
- Provide remote installation and upgrade services for our products in client environments.
- Liaise with client IT representatives to ensure alignment and transparency.
- Offer technical support and resolution for escalated incidents within agreed SLAs.
- Install, configure, and monitor internal systems to ensure high availability.
- Develop and maintain documentation relevant to providing technical support.
- Maintain a detailed understanding of hardware/software configurations impacting product performance.
- Advise on hardware/software configuration to optimize product performance.
- Exhibit a can-do approach to meet customer requirements and needs.
Requirements
- Demonstrate a solid educational foundation in Computing and Information Systems or a successful history of industry experience.
- Experience with software installations, software deployment with strong technical troubleshooting abilities is essential.
- Possess intermediate/advanced skills in Windows Client/Server Operating Systems, Virtualization Technologies, Windows Networking, etc.
- Showcase a proven track record of adeptly supporting software application systems, networks, and technical office applications with extensive experience.
- Industry training and expertise in relevant disciplines will be highly regarded.
What We Offer
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.
Benefits
- Life assurance and income protection
- Option to buy additional Annual Leave days
- Employee Assistance Program
- Flexible working arrangements
- Benefits for you and your family
- Access to learning and development resources
- Annual Flu vaccinations
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