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Onboarding Solutions Expert

2 weeks ago

Sydney, New South Wales, Australia Zoom Full time

We're seeking a talented Onboarding Solutions Expert to join our team of customer experience experts at Zoom.

As an Onboarding Solutions Expert, you'll be responsible for developing and implementing tailored onboarding programs that ensure seamless adoption and time-to-value for our customers. Your key responsibilities will include:

  • Onboarding Program Development: Design and implement customized onboarding programs that meet the unique needs of our customers.
  • Customer Engagement: Build and maintain strong relationships with our customers, understanding their needs and providing proactive solutions to drive growth and retention.
  • Process Improvement: Continuously assess and improve our onboarding processes to ensure they align with our customers' evolving needs.
  • Metrics and Analytics: Develop and track key performance indicators (KPIs) to measure the success of our onboarding initiatives.

We're looking for a detail-oriented professional with a proven track record of delivering successful onboarding initiatives. If you're a strategic thinker with excellent communication skills and a passion for driving business outcomes, we'd love to hear from you