Digital Onboarding Expert

2 weeks ago


Sydney, New South Wales, Australia Amazon Full time

We're looking for a highly motivated Digital Onboarding Expert to join our team and lead the development of cutting-edge onboarding experiences. As a key member of our digital transformation team, you'll have the opportunity to shape the future of our customer experience.

About the Role

In this exciting position, you'll be responsible for designing, building, and launching new features and initiatives that enhance the onboarding experience for our customers. You'll collaborate closely with cross-functional teams to drive business growth and customer satisfaction.

Key Responsibilities
  • Develop and execute comprehensive plans to improve onboarding processes, leveraging data insights to inform your approach.
  • Analyze onboarding funnel performance, identifying areas of opportunity to improve overall onboarding funnel yield.
  • Partner with central Amazon Flex tech teams to scope initiatives and drive improvements across the app in order to improve Delivery Partner Experience.
  • Work closely with communications teams to develop compelling messaging and maintain the Amazon brand voice.
Requirements
  • 4+ years of professional marketing experience, with a strong focus on program management and delivery.
  • Proven ability to analyze complex data sets, identify trends, and inform business decisions.
  • Experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables).
  • Strong understanding of product and UX principles, with the ability to apply them to drive strategically valuable program opportunities.


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