Current jobs related to Customer Experience Strategist - Melbourne, Victoria - Hub Australia

  • Customer Engagement Strategist

    4 days ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    OverviewAt Intrepid Travel, we exist to inspire and create unforgettable experiences for our customers. Our company values diversity, equity, and inclusion in all aspects of our business, including recruitment and hiring processes.About the RoleWe are seeking a Customer Engagement Strategist to join our team. In this role, you will play a key part in...

  • Booking Management Strategist

    2 weeks ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Job DescriptionWe're seeking an experienced Booking Management Strategist to lead our efforts in developing a seamless and intuitive booking experience for our customers. In this role, you'll play a key part in shaping the future of our digital presence, working closely with cross-functional teams to optimize and roll out new features, prioritize key...

  • Customer Experience Automation Specialist

    22 hours ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    **At Intrepid Travel**, we inspire and create unforgettable travel experiences for people and the planet.About the RoleWe're seeking a talented Email Journey Strategist to join our team. In this role, you'll develop and refine email automation strategies to deliver personalized communications at just the right moments in the customer journey.You'll work...

  • Customer Experience Strategist

    15 hours ago

    Melbourne, Victoria, Australia Crypto Full time

    Crypto.com is seeking a Customer Experience Strategist to develop and execute localized CRM campaigns that drive customer engagement and retention.In this role, you will work closely with cross-functional teams to ensure that CRM messages and campaigns meet compliance and legal requirements while maximizing their effectiveness across diverse languages and...

  • Customer Experience Strategist

    6 hours ago

    Melbourne, Victoria, Australia Prezzee Full time

    We're seeking a Customer Experience Strategist to join our team at Prezzee and help us drive business growth through exceptional customer experiences.The ideal candidate will have a deep understanding of customer needs and preferences and be able to develop effective strategies for meeting those needs.As a key member of our team, you'll be responsible for...

  • Customer Experience Strategist

    2 weeks ago

    Melbourne, Victoria, Australia Adobe Full time

    As a Customer Experience Strategist, you will play a critical role in shaping Adobe's customer experience strategy across the ANZ region.Your primary focus will be on developing and implementing strategies to drive customer satisfaction, loyalty, and retention. You will work closely with cross-functional teams to understand customer needs and develop...

  • Customer Experience Strategist

    2 weeks ago

    Melbourne, Victoria, Australia Kickon Group Full time

    Kickon Group is committed to providing exceptional customer experiences through our premier venues. As a Customer Experience Strategist, you will play a critical role in shaping our customer experience and driving business growth.Your Key Objectives:Develop and implement customer experience strategies to drive business growth.Collaborate with...

  • Digital Marketing Automation Strategist

    3 days ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Job DescriptionWe are looking for a highly skilled Digital Marketing Automation Strategist to join our team at Intrepid Experience. In this role, you will be responsible for developing and implementing email automation strategies that enhance customer engagement and improve the overall customer experience.The ideal candidate will have a strong understanding...

  • Customer Experience Strategist

    3 days ago

    Melbourne, Victoria, Australia MLC Life Insurance Full time

    Are you passionate about delivering a total customer experience that keeps customers and partners at the forefront of all decisions? Do you have a strong track record of leading teams and driving strategic priorities?The OpportunityWe're seeking a Customer Experience Strategist to join our leadership team and develop our Voice of Customer program. As a...

  • Customer Experience Strategist

    2 weeks ago

    Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    About Customer ExperienceWe believe that customer experience is at the heart of everything we do. Our goal is to provide innovative and personalized shopping experiences that exceed customer expectations. To achieve this, we are seeking a Customer Experience Strategist to lead and manage large-scale digital programs, ensuring seamless integration between...

  • Customer Experience Strategist

    2 weeks ago

    Melbourne, Victoria, Australia at Full time

    Job DescriptionWe are seeking a skilled Customer Experience Strategist to join our team as a Senior Support Escalation Manager. In this role, you will be responsible for managing a team of up to 16 Service Managers, providing coaching and growth opportunities, and ensuring they deliver maximum impact for their customers.Key Responsibilities:Manage resolution...

  • Revenue Strategist

    15 hours ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    At Intrepid Experience, we strive to inspire and lead the best travel experiences ever – for both people and the planet. As a Revenue Strategist, you'll play a crucial role in maximising our revenue potential, ensuring that we can continue to make a positive impact.About the RoleIn this full-time, permanent position, you'll dive deep into revenue and...

  • Customer Experience Strategist

    2 weeks ago

    Melbourne, Victoria, Australia REA Group Ltd. Full time

    At REA Group Ltd., we are committed to providing a working environment that embraces and values diversity, equity, and inclusion. As a seasoned Customer Experience Strategist, you will play a critical role in shaping the customer experience across our platform.About the RoleYou will be responsible for developing and implementing strategies to deliver...

  • Digital Experience Strategist

    2 days ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    At Intrepid Travel, we're committed to inspiring and creating exceptional travel experiences. Our CRM team plays a vital role in delivering personalized communications to our customers, ensuring they feel valued and engaged throughout their journey.Job DescriptionWe're seeking an Email Automation Specialist to join our marketing team. As a specialist, you'll...

  • Customer Experience Content Strategist

    4 days ago

    Melbourne, Victoria, Australia Origin Energy Full time

    We're seeking a skilled Customer Experience Content Strategist to shape clear, accessible, and impactful content that enhances customer interactions across every touchpoint. This role involves designing and optimising content experiences using CMS platforms, automation tools, and personalisation technologies.About the Role:Lead content design and experience...

  • Customer Experience Strategist for Australia Healthcare

    2 weeks ago

    Melbourne, Victoria, Australia Homerun B.V. Part time

    We are seeking a visionary Customer Experience Strategist to lead the development and execution of our customer experience strategy. As a key member of our team, you will be responsible for championing the customer voice across the organization and ensuring that customer insights drive product development and business decisions.The ideal candidate will have...

  • User Experience Strategist

    5 hours ago

    Melbourne, Victoria, Australia Canva Full time

    About the RoleThis is a unique opportunity to join Canva's Closed Loop Group as a User Experience Strategist. The team is responsible for amplifying user voices throughout the organization and working with other teams to ensure users have an issue-free experience.Your Key ResponsibilitiesAnalyzing qualitative and quantitative user feedback data, including...

  • Pricing Analyst

    2 days ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    We're on the hunt for a talented Optimisation Strategist to join our Revenue Management team! As an Optimisation Strategist, you'll be responsible for developing and implementing strategies to optimise our pricing and revenue growth.About the TeamOur Revenue Management team is dedicated to driving revenue growth through data-driven decision making. We're a...

  • Consumer Experience Strategist

    4 days ago

    Melbourne, Victoria, Australia Resources Group Full time

    About the PositionWe're seeking a highly skilled Consumer Experience Strategist to join our team and help us deliver exceptional consumer experiences for our clients.In this role, you'll be responsible for managing end-to-end projects, from brief to delivery, across strategic and quick-turnaround work.Projects will span brand strategy and innovation,...

  • Customer Service Strategist

    7 days ago

    Melbourne, Victoria, Australia at Full time

    We are seeking a highly skilled Customer Service Strategist to join our team at the National Gallery of Victoria (NGV). In this role, you will be responsible for developing and implementing strategies that drive business improvements and enhance customer experience.About the Position:You will work closely with the Head of Customer Service to develop...

Customer Experience Strategist

3 weeks ago

Melbourne, Victoria, Australia Hub Australia Full time
Customer Experience Strategist

About Hub Australia:

Hub Australia is a leading provider of premium workspaces, business networks, and services across Australia. Founded in Melbourne, Hub has grown to become the largest privately-owned coworking operator, with over 150 staff and 7000 members.

Job Description:

The Customer Experience Strategist drives a customer-first mindset across Hub Australia, shaping strategies and solutions that enhance member experiences. This role is key in boosting retention, increasing member satisfaction, and driving new revenue streams by evolving Hub's customer experience strategy and offerings while ensuring exceptional service and operational excellence.

Key Responsibilities:

  • Lead and implement CX initiatives that align with business strategy and key performance goals.
  • Champion a customer-first mindset, inspiring and influencing teams to deliver exceptional service.
  • Manage and optimize customer sentiment tools to drive data-driven improvements.
  • Ensure seamless member experiences across all locations, from onboarding to departure.
  • Oversee member engagement programs, including events, activations, and community initiatives.
  • Collaborate with internal teams, landlords, and partners to continuously evolve the CX strategy.