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Customer Experience Strategist
2 weeks ago
Are you passionate about delivering a total customer experience that keeps customers and partners at the forefront of all decisions? Do you have a strong track record of leading teams and driving strategic priorities?
The OpportunityWe're seeking a Customer Experience Strategist to join our leadership team and develop our Voice of Customer program. As a senior insights and analytics leader, you'll drive the design and execution of this program, ensuring our business listens to, learns from, and acts on what matters most to customers.
- You'll build a high-performing team of SMEs across VoC and data analytics, creating a culture of curiosity, accountability, and action.
- Developing insights that influence strategic priorities, product development, and operational efficiency.
- Translating insights into clear, actionable recommendations for business units to improve customer experience and business performance.
In this role, you'll work closely with cross-functional teams to understand customer needs and develop effective solutions. Your background in data analytics and insights will enable you to create an insights program from scratch and stand up a framework and methodology around translating it into actionable business strategies.
