CRM Product Support
2 weeks ago
We are seeking a skilled CRM Product Support & Solutions Specialist to provide comprehensive support for LexisNexis Interaction CRM and its integrations.
Key Responsibilities:- Configuration, troubleshooting, and administration of Interaction CRM.
- Support for on-premises CRM instances in Australia and the UK.
- Expertise in managing product lifecycles, including disaster recovery (DR) for CRM.
- Transformation from on-premises to cloud environments, with experience in hybrid environments.
To be successful in this role, you will display the following skills and experience:
- Extensive experience with LexisNexis Interaction CRM.
- In-depth knowledge of various CRM modules, such as IQ, Opportunities, Engagement, and other relevant modules.
- Expertise in managing contact management functionality within Interaction CRM.
- Proven experience supporting both on-premises and cloud-based SaaS applications.
- Proficiency with related products like eMarketing solutions, Qorus, and SharePoint Online.
- Strong proficiency in SQL for database management, tuning, and reporting.
- Ability to manage data quality and integrity, deduplicate data, and generate actionable insights through data analytics.
- Strong interpersonal skills with a focus on user satisfaction.
We offer competitive remuneration, flexible working arrangements, complimentary gym memberships, corporate health plans, and a global professional development offering for all employees.
We aim to recruit, retain, and promote the best people from the widest possible talent pools and commit to delivering positive impacts to our communities through our Social Impact programme.
The estimated salary range for this role is between $90,000 and $120,000 per annum, depending on your level of experience.
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