Chief Customer Experience Officer

2 weeks ago

Morwell, Victoria, Australia beBeeCustomerService Full time $100,000 - $143,000
Job Overview

We are seeking an exceptional leader to spearhead our customer service team in delivering outstanding results.

  • Key Responsibilities:
  • Foster and implement strategies to boost customer satisfaction, resolving complex issues with ease, and providing guidance to the customer service team.
  • Cultivate a culture of excellence within the team, including coaching and training.
  • Take charge of resolving intricate customer complaints.
  • Collaborate with cross-functional teams to identify and resolve customer grievances.
  • Monitor and analyze customer feedback to pinpoint trends and areas for improvement.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • A minimum of 5 years of experience in customer service management.
  • A proven track record of enhancing customer satisfaction and reducing complaints.
  • Outstanding communication and leadership skills.
  • The ability to dissect data and make informed decisions.

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