Sales and Customer Service Officer

Located in Moe, Morwell or Churchill, Full-time, Permanent

• Join a not-for-profit health care provider who is getting back to what matters
• Access to discounted Private Health Insurance
• Total remuneration package of $102,153 per annum including superannuation and the full optional benefit of salary packaging.

At Latrobe Community Health Service you'll be part of a positive and passionate workplace. We're dedicated to providing you with career opportunities through work that is rewarding and meaningful within the community.

Are you passionate about making a difference in the lives of aged care client? Do you thrive in a dynamic and forward-thinking environment? We have an exciting opportunity for a Sales Consultant & Customer Service Officer to join our team to lead the development of Latrobe Community Health Service (LCHS) Home Care Packages (HCP) growth in Latrobe Valley.

This is a unique position that will allow the successful applicant to be involved in expanding the business, with expert support from a well-established team. If you are motivated and committed to providing exceptional customer service, we want to hear from you

Your responsibilities will include;

• Develop and implement effective sales strategies to promote our aged care services in Gippsland
• Identify and engage with potential clients, including individuals and families seeking Home Care Services
• Actively engage in sales activities such as networking, attending industry events, and building partnerships with local organisations
• Ensure a smooth transition for clients by coordinating with internal teams during the onboarding process
• Continuously monitor market trends and competitor activities to stay informed and adjust sales strategies as needed
• Deliver exceptional customer service and address inquiries or concerns promptly and professionally

To be successful, you will require;

• Proven experience in sales and customer service, preferably in the aged care industry
• Excellent communication and interpersonal skills to build strong relationships with clients and colleagues
• Ability to work autonomously, take initiative, and make sound decisions
• Strong problem-solving skills and the ability to think creatively to overcome challenges
• Motivated and target-driven mindset with a passion for achieving sales goals
• Demonstrated ability to adapt to change and thrive in a dynamic, fast-paced environment
• Knowledge of the aged care sector and an understanding of the unique needs and challenges faced by clients and their families is desirable
• Highly organised with excellent time management skills to effectively prioritise tasks and meet deadlines
• Proficient computer skills, including experience with CRM software and Microsoft Office suite

Why Join Our Team:

• Be part of an organisation dedicated to improving the lives of clients and their families
• Exciting opportunity to contribute to the expansion of our services in Gippsland
• Work in a dynamic and forward-thinking environment that encourages innovation and creativity
• Enjoy autonomy in your role, allowing you to make a real impact and drive results
• Competitive salary package and opportunities for professional development and growth
• Collaborative and supportive team culture with a focus on work-life balance

For more information please contact Kerry Woolfe, Team Leader Customer Service and Sales, Home Care Services on

At Latrobe Community Health Service we want to help you get back to what matters. To see the full position description and to apply, click the Apply Now button.

Latrobe Community Health Service is committed to better health, better lifestyles, strong and inclusive communities.

As an Equal Opportunity employer, we encourage applications from people whom are from different backgrounds, including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email ***********

Latrobe Community Health Service (LCHS) is committed to promoting the safety and well-being of all children and young people accessing our services. Child Safety | Latrobe Community Health Service )